Support sales departments and customers in day-to-day requests/queries/issues/clarification for our digital platforms and web-based applications. Log defects/queries (Technical & Non-Technical) and report back to the product management team. Support the maintenance of products with changes in products driven by customers, users, or internal quality testing. Reproduce and document issues, raise bugs with the IT team. Contribute to customer projects and internal R&D where possible. Take part in incident investigation/resolution, reporting, and testing. User administration and configuration of backend (AS400) LAS system as L1 support and cooperate with L2/L3 Support to solve internal and external customer requests/issues if required.
Compensation & Benefit Support the daily operations of the compensation and benefits program across the organization. Prepare and validate payroll data to ensure timely and accurate salary processing. Handle employee queries related to payroll, benefits, and tax deductions. Assist in the preparation and submission of monthly SSB and PIT reports for both local and expatriate employees. Support year-end PIT tax returns and ensure timely government filings in compliance with statutory deadlines. Ensure all C&B policies and practices comply with current labor laws and internal guidelines. Maintain audit-ready documentation and support internal and external audits when required. Administer employee benefits programs, including health & Life insurance, leave entitlements, and other welfare initiatives. Coordinate with service providers/vendors and ensure employee queries are addressed promptly. HR Data & Operations Maintain accurate employee records, both digital and physical, including payroll, benefits, and related documentation. Ensure confidentiality and proper handling of sensitive employee information. Support on HR operations like travel process, letter preparation and cash advance & claim process. Prepare regular reports related to C&B and others (e.g., headcount, turnover, payroll costs) Other assigned tasks.
Diagnosing and resolving hardware, software, and network issues. Install, configure, and maintain workstations, Android tablets, printers, Conference systems, Audio systems, and other IT equipment. Support Microsoft Office 365, Windows, VDI, Cloud and common business applications. Maintain accurate documentation of issues, solutions, and user guides. Escalate unresolved issues to the appropriate internal teams, regional and vendor. Assist in onboarding and offboarding employees, including account setup and equipment provisioning such as workstations, tablets and VDI. Ensure compliance with IT policies and security standards with regional and local policy. Support IT Ops in endpoint security matters ,including patching, AV, DLP, etc Other Tasks assigned by the line manager.