Yangon BPO Ltd This Profile has been Verified as real by the Company.

This Profile has been Verified as real by the Company.
About Yangon BPO Ltd

Employer Details

  • Type: Direct Employer
  • Industry: Consulting/Professional Services
  • No. Employees: 1 to 5

Address

No. 129, 36th Street, Kyauktada Tsp.,ရန်ကုန်တိုင်း, Myanmar

ကၽြန္ေတာ္တို႔ ဘာေတြလုပ္သလဲ

Professional partner for offshore hiring of remote workers from Myanmar. We help companies in Singapore to leverage on global manpower to grow and scale their business.

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All Yangon BPO Ltd Jobs
PRIMARY RESPONSIBILITIES: Lead Response & Qualification (60% of time): ● Respond to incoming leads during assigned coverage hours within 1-hour SLA ● Conduct lead qualification using established scripts and frameworks ● Book appointments for qualified leads with Senior Sales Manager ● Handle non-qualified leads with brochure distribution and information provision ● Maintain accurate CRM records for all lead interactions Outbound Development (20% of time): ● Execute outbound messaging campaigns to event-generated leads ● Follow structured outreach sequences for appointment generation ● Support lead nurturing campaigns and follow-up activities ● Assist with event lead follow-up and conversion activities Customer Service Support (20% of time): ● Support post-deposit customer service under Senior Sales Manager guidance ● Handle routine client inquiries about packages and preparation ● Assist with delivery coordination and operational handoffs ● Provide backup customer service during peak periods ACCOUNTABILITY METRICS: ● Lead response time: <1 hour during coverage (95% compliance) ● Qualification rate: 25-35% of incoming leads ● Appointment booking rate: 75% of qualified leads ● Call activity: Minimum 40 outbound calls per shift ● Customer service quality: >4.3/5 rating
Yangon BPO Ltd Awards