PRIMARY RESPONSIBILITIES:
Lead Response & Qualification (60% of time):
● Respond to incoming leads during assigned coverage hours within 1-hour SLA
● Conduct lead qualification using established scripts and frameworks
● Book appointments for qualified leads with Senior Sales Manager
● Handle non-qualified leads with brochure distribution and information provision
● Maintain accurate CRM records for all lead interactions
Outbound Development (20% of time):
● Execute outbound messaging campaigns to event-generated leads
● Follow structured outreach sequences for appointment generation
● Support lead nurturing campaigns and follow-up activities
● Assist with event lead follow-up and conversion activities

Customer Service Support (20% of time):
● Support post-deposit customer service under Senior Sales Manager guidance
● Handle routine client inquiries about packages and preparation
● Assist with delivery coordination and operational handoffs
● Provide backup customer service during peak periods
ACCOUNTABILITY METRICS:
● Lead response time: <1 hour during coverage (95% compliance)
● Qualification rate: 25-35% of incoming leads
● Appointment booking rate: 75% of qualified leads
● Call activity: Minimum 40 outbound calls per shift
● Customer service quality: >4.3/5 rating

• Any Graduate in Bachelor Degree
• Age must be under 35
• Good in English Language Proficiency
• Mandarin proficiency will be an added advantage
• Can be used Google Sheets, Google Calendar, WhatsApp Messenger, Facebook Messenger
• Excellent communication skills and professional attitude
• Able to resolve customer complaints and ensure maximum client satisfaction