After Sales Service Manager

Trading

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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After Sales Service Manager

Trading, | ရန်ကုန်တိုင်း

After Sales Service Manager

Trading

ရန်ကုန်တိုင်း

After Sales Service Manager

Trading

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

31 Jan 2019

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ကုန်ပစ္စည်းဖြန့်ချီရေး/ရောင်းဝယ်ရေး/ပို့ကုန်/သွင်းကုန်

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

Display a positive demeanor and respect to all internal and external customers
Mentor and coach internal and external team members
Provide technical assistance when required, to promote the use of products
Act as a technical consultant to the Sales and Marketing Team on quality/technical issues
Consistently monitor and maintain call centre metrics
Interact with the factories about quality issues and provide technical feedback
Process repair authorisation and forward to appropriate approved service resource
Monitor performance and failure trends
Approve timesheets and invoices
Apply industry knowledge and analyze trends and developments to improve after sales service
Recognize system deficiencies and implement effective solutions
Agrees and maintains regional standards of service
Appoints and maintains appropriate service partner organisations in export branches
Manages internal and external technical teams with standards, budget and project schedule
Ensure department proper staffing levels
Set service organisation goals and expectations and provide performance feedback to external partners and employees ensuring compliance to standard and regulation

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

Electrical Engineer degree and MBA preferably
Good technical abilities
Computer literacy
Proficiency in English (written, read and spoken)
Critical thinking
Active listening
Complex problem solving
Management of personnel and material resources
Monitoring and follow up
Communication
Detail oriented
Time Management
5-7 years in relevant experience

What We Can Offer

အက်ိဳးအျမတ္

Meal and travel allowance

ထူးျခားခ်က္မ်ား

Join an experienced team

အခြင့္အလမ္းမ်ား

Management potential