Agency Communication (85%)

• Craft and distribute internal updates, memos, and announcements to agents via WhatsApp, email, and other platforms.
• Coordinate regular communications from HQ to field force to ensure clarity and consistency.
• Prepare key messages, FAQs, talking points, and leadership communications.
• Assist in launching and communicating sales campaigns, contests, and initiatives.
• Align closely with Sales, Agency Strategy, and Product teams to ensure messaging is timely and effective.
• Ensure all campaign communication materials are clear, concise, and agent-friendly.
• Create engaging and simplified content such as digital newsletters, WhatsApp messages, and visual materials.
• Translate technical/product updates into understandable formats for agents.
• Manage communication platforms (e.g., WhatsApp groups, email campaigns, internal portals).

• Set internal guidelines for proper use and upkeep of communication tools.
  Assist in managing communication calendars and timelines.
• Support the supervisor in maintaining workflow structure and accountability across functions.
• Collaborate with internal departments (Sales, Product, Compliance, HR, Marketing) to align messaging.
  Act as the point-of-contact for communication needs related to the agency force.

Other responsibilities (15%)

• Deliver allocated events and projects, undertaking detailed logistical planning, assist in execution and administration as necessary.
• Provide on-site support during events, including, registration, crowd management and troubleshooting.
• Performs other responsibilities and duties periodically assigned by supervisors/team lead  in order to meet operational and / or other requirements

Minimum Job Requirements:

• Bachelor’s degree in business administration, communications, marketing, or a related field.
• Minimum two years’ proven work experience in marketing, communications or a related field.
• Strong understanding of multi-channel communication systems
• Strong verbal and written communication skills in both English & Burmese is a must
• Basic knowledge of content development for internal communications (eg. Newsletter, Social Media messages, email updates)
• Detail-oriented with the ability to coordinate multiple tasks and stakeholders.
• Excellent MS Office (Word, Excel, PowerPoint) & comfortable with digital platforms (eg. WhatsApp & Outlook)
• Outstanding written communication, copywriting, and proofreading skills.
• Ability to adapt style and messaging for a wide variety of channels and audiences.
• Strong communication skills and ability to work with colleagues across a range of skills and expertise.
• Ability to organize, plan and manage projects simultaneously, troubleshooting to meet deadlines