Responsibilities and Duties

• Responsible for managing cash operations as assigned by the Cash Operation Manager and Supervisors in their territory.
• Draft way plan for collection and disbursement for new client and submit to Managers and supervisors for approval
• Review and edit weekly way plan for Manager and supervisor approval.
• Arrange resources according to the way plan and management resource utilization in effective manner
• Responsible for daily resource management and reporting on efficiency of resource usage.
• Liaise with client on collection and disbursement plan and schedule collections with internal staff
• Oversee and supervise personnel from daily job assignment to cash balance and e money balance control
• Responsible to monitor performance levels and quality control
• Ensure compliance with health and safety and other legal requirements
• Responsible to follow cash operations procedure as set by Ongo Management
• Responsible for transaction upload in system
• Responsible for document pick up, handling and control
• Responsible for client daily report and management daily report
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments.
• Manage route plan, way plans for cash collector
• Check / reconcile inbound and outbound cash transactions

• Excellent written, verbal, active listening and communication skills, interpersonal skills
• Excellent negotiation skills
• Ability to work under pressure, to motivate big teams and achieve targets
• Strong analytical, problem solving and critical thinking skills
• Good knowledge of compliance and regulations
• Experience in credit cycle processes including credit origination, assessment, restructuring & rescheduling.
• Experience with collections systems and automated operations in logistics or services environment will be considered a plus.
• Sufficient Excel skill