MMR
English
Call Center Agent
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
A Good Opportunity for ..
1.Customer Support: Handle inbound and outbound calls to assist customers with billing, technical issues, account changes, and general inquiries.
2.Issue Resolution: Troubleshoot technical problems related to telecom services and escalate complex issues for further investigation.
3.Engagement and Education: Engage with customers professionally, listen to their concerns, and provide accurate information to resolve issues and enhance satisfaction.
4.Data Entry and Documentation: Record customer interactions and resolutions in the CRM system, ensuring accurate documentation and follow-up on unresolved issues.
5.Quality Assurance: Adhere to call center standards and procedures to ensure consistency and accuracy in customer interactions, meeting performance metrics.
Open To
လိုအပ္ေသာအရည္အခ်င္း
1.High school diploma or equivalent required.
2.Previous customer service or call center experience preferred.
3.Strong communication skills and problem-solving abilities.
4.Proficiency in using CRM software and multitasking.
5.Flexibility to work various shifts as required.
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
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