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Call Center Manager

AGB Communication Co. Ltd
ကမာရွတ် | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
07 Aug 2023
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Call Center Manager

AGB Communication Co. Ltd
ရန်ကုန်တိုင်း

Call Center Manager

AGB Communication Co. Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
07 Aug 2023
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အင်တာနက်ဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Good Opportunity for ..

  • Develop objectives and oversee day-to-day operations of the call center including staff scheduling, shift planning, and resource allocation
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Manage a team of customer service representatives who provide support to customers via phone, email, and chat
  • Work with members of management to share information and contribute to the ongoing improvement of standards
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Develop objectives and oversee day-to-day operations of the call center including staff scheduling, shift planning, and resource allocation
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Manage a team of customer service representatives who provide support to customers via phone, email, and chat
  • Work with members of management to share information and contribute to the ongoing improvement of standards
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Proven experience as call center manager at Internet Service Company or Telecom Industry
  • Experience in customer service and IT Knowledge is must required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Degree in Sales & Marketing or in a relevant discipline
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

What We Can Offer

အက်ိဳးအျမတ္

. Commission
. Rewards for over performance

ထူးျခားခ်က္မ်ား

. Fun Working Environment
. International Standards
. Make a difference

အခြင့္အလမ္းမ်ား

. Promotion Opportunities
. Management Potential
. Learn new skills on the job
သက္တမ္းကုန္သြားပါျပီ
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လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အင်တာနက်ဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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