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Call Center Operating Manager

Myanmar Human Capital Solutions
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
25 May 2020
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Call Center Operating Manager

Myanmar Human Capital Solutions
ရန်ကုန်တိုင်း

Call Center Operating Manager

Myanmar Human Capital Solutions
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
25 May 2020
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အကြံပေးဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Big Opportunity for ...

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Monitored the performance of personnel, identified training needs and revamped working aids related to everyday duties.
  • Prepares call center performance reports by collecting, analysing, and summarizing data and trends.

  • Develop customer interaction/call handling procedures and policies

  • Ensures all customer questions and complaints are resolved in a timely manner.

Open To

Repatriate
Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor’s Degree
  • 2-3 years of Call Center Managerial experience
  • Must have previous knowledge of Call Center operations and functions, as well as business processes
  • Understanding of the metrics (KPIs). Able to be honest about metrics when someone asks and is willing to take the hit when the metrics are in the tank.
  • Excellent problem solving and analytical skills.

What We Can Offer

အက်ိဳးအျမတ္

Attractive Salary

ထူးျခားခ်က္မ်ား

  • An awesome company
  • Join a winning team
  • You can make a difference

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အကြံပေးဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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