MMR
English
Center Head Of Coaching
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
An Excellent Opportunity for ...
Student Progress Management
Ensure that personal study plans are prepared according to students’ individual needs
Monitor coach performance with respect to their student progress
Support coaches for the management of off-track students
Engage with students to foster a sense of community and trust
Class Booking Management
Coordinate with Head of Teaching to ensure that the students have classes relevant to their needs available
Maximize class utilization
Drive class attendance and coach proactivity with regard to students’ engagement
Student Service
Receive complaints and resolve problems from students while studying with WSE
Maintain a fully functional, comfortable and supportive classroom environment
Ensure that coaches update their student progress in the dashboard and Brain system
Enforce high customer service standards from the coach team
Ensure that senior coaches modify and create student contracts as needed
Events and Internal Revenue
Plan Centre level events with Head of Teaching and Event Coordinator
Drive interest and promote attendance at the events
Drive coach performance with respect internal revenue
Team Management
Set team goals to align with the needs of the students and school targets
Attain team objectives by coaching, counseling, disciplining, planning and appraising the coaching team
Manage coaches’ schedules, punctuality, attendance and overall performance
Implement and ensure compliance to standard operation procedures
Support the process of hiring and training new coaches as needed
The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.
Open To
လိုအပ္ေသာအရည္အခ်င္း
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience
Excellent communication and interpersonal skills
Outstanding organizational and leadership skills
Great organizational skills and an eye for detail
Proven experience as supervisor or relevant role
Familiarity with company policies and legal guidelines of the field
Ability to learn a variety of job descriptions
Able to work on a rotation schedule including weekends, mornings and evenings and overtimes as needed
Knowledge of customer service and education industry
Ability to train employees when needed
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
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