ROLE ACCOUNTABILITIES

Essential Job Functions

• Monitoring and tracking all aspects of collection and bad debt (Mobile, Fixed, FTTH and so on)
• Preparation and deliver of collection related document (Form 31, Invoices for withholding tax) to customers on timely manner
• Work and manage with across over appointed collection agencies to make sure all the agreed process (collection, Banking in, etc..) are aligned and under control.
• Provide necessary information to finance for customer payment
• Align and calculate for service credit refund and take approval and align with customer
• Implement and align process and policies for collection and payment such as notification, dunning, barring, and so on.
• Provide bad debt and collection reports on regular basis and ad-hoc analysis reports
• Addressing ongoing customer complaints concerning collection experience and issues.

Non-essential Job Functions

• Work closely with billing team to create the process and policies that contribute to accurate Billing
• Hold a regular meeting with respective team to follow up for the collection and bad debt
• Develop themselves – both in their technical knowledge and personal sales and leadership skills.
• Other tasks asked of you by management that are reasonable and appropriate.
• Liaise with other team and department to ensure effective operation for bad debt and collection

Minimum Entry Qualifications

• A graduate from university

Minimum Experience & Essential Knowledge

• 2 – 4 years of experience in credit/collection control and bad debt management.