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Complaint Engineer

Tumil Holdings Limited
ကမာရွတ် | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
1 week ago
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
APPLY HERE
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Complaint Engineer

Tumil Holdings Limited
ရန်ကုန်တိုင်း
APPLY HERE

Complaint Engineer

Tumil Holdings Limited
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကမာရွတ် | ရန်ကုန်တိုင်း
1 week ago
Verified
Recruiter active 28 mins ago The recruiter at this company was last active reviewing applications.
APPLY HERE

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

  • Principal Accountabilities
  • Responsible for Amara LTE network customer complaint handling with agreed SLAs.
  • Checking site down, cell down, alarm, coverage, sites condition and essential KPIs according to customer complaints.
  • Prepare the planning and time management of site visit schedule for network complaints.
  • Support for customer complaints RF perspective and take action optimization if necessary.
  • Ensures proper handshake and knowledge sharing to customer care team/ sale team for effective Customer Complaints (CC) handling.
  • Work closely with customer care/ sale team to achieve customer satisfaction.
  • Sharing real time information for service delivery, critical activity to respective teams.
  • Properly coordination with cross functional teams like Sale/Customer Care/Technical teams.
  • Daily, Weekly and Monthly report for complaints analysis such as category wise, top townships and RCA details.
  • Any other task as defined by Management in line with the employee’s skills and experience.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Degree/Diploma: Bachelor of Engineering in related field.
  • Minimum 2 years Mobile Telecommunications management experience including network performance and customer complaint handling.
  • Preferable RF drive test experience for LTE network.
  • Hands-on experience of iManager PRS, U2000, CRM tools will be advantage.

What We Can Offer

အက်ိဳးအျမတ္

Ferry Provided

ထူးျခားခ်က္မ်ား

Join an experienced team

အခြင့္အလမ္းမ်ား

Learn new skills on the job
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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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