• Uphold and champion the Company’s Brand Guidelines and Customer Service Blueprint as the first point of contact for clients and leads.
• Manage phone lines on assigned duty days, handling inbound calls and messages from clients and leads.
• Provide professional, prompt, and friendly support to customers and staff via phone and text for matters such as:

○ Attendance and scheduling
○ Billing and payments
○ Technical assistance
○ Curriculum-related enquiries
○ Make-up classes and class transfers

○ General enquiries

• Guide leads through the appropriate sales funnel processes using digital forms and sign-up systems.
• Resolve the majority of client support tickets independently, escalating high-level issues to the supervisor when necessary.
• Use cloud-based Customer Relationship Management (CRM) and Learning Management Systems (LMS) to manage internal and external support requests from customers and staff.
• Prepare, compile, and maintain accurate digital documentation for all classes and students.
• Perform administrative and data entry tasks with accuracy to ensure systems remain updated and reliable.

• 3–5 years of experience in appointment setting, telemarketing, lead generation, or a similar client-facing role
• Excellent spoken and written English communication skills 
• Can be used Google Sheets, Google Calendar, WhatsApp Messenger, Hubspot, Google Forms
• Comfortable speaking to decision-makers in a professional setting
• Strong listening and objection-handling abilities
• Highly organized and self-motivated with a results-oriented mindset
• Experience in using CRM software