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Customer Service Manager

Joy Detox & Healthy Meal
အောင်မြေသာဇံ | မန္တလေးတိုင်း
Verified This job has been verified by the company as a real job vacancy.
23 Jan 2023
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
မန္တလေးတိုင်း
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager

Joy Detox & Healthy Meal
မန္တလေးတိုင်း

Customer Service Manager

Joy Detox & Healthy Meal
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Myanmar - မန္တလေးတိုင်း
Verified This job has been verified by the company as a real job vacancy.
အောင်မြေသာဇံ | မန္တလေးတိုင်း
23 Jan 2023
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အစားအသောက်/စားသောက်ဆိုင်ဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Great Opportunity for ...

  • Supervising day-to-day operations in the customer service department
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Mainly responsible to increase customer satisfaction rate and retention rate in all products
  • Developing customer service goals for team members and helping them reach those goals
  • Developing continuous improvement plan for the whole service team
  • Creating & implementing effective customer loyalty program and customer relationship management system
  • Maintaining relationships with profitable customers
  • Communicating with internal teams to discuss sales targets
  • Generating repeated sales leads and promoting customer retention rate by building sustainable relationships where necessary
  • Hiring, training and terminating (if necessary) customer service agents.
  • Managing the approved budget of the customer service department.
  • Making weekly and monthly reports and surveys
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Staying informed on the latest industry techniques and methods.
  • Supervising day-to-day operations in the customer service department
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Mainly responsible to increase customer satisfaction rate and retention rate in all products
  • Developing customer service goals for team members and helping them reach those goals
  • Developing continuous improvement plan for the whole service team
  • Creating & implementing effective customer loyalty program and customer relationship management system
  • Maintaining relationships with profitable customers
  • Communicating with internal teams to discuss sales targets
  • Generating repeated sales leads and promoting customer retention rate by building sustainable relationships where necessary
  • Hiring, training and terminating (if necessary) customer service agents.
  • Managing the approved budget of the customer service department.
  • Making weekly and monthly reports and surveys
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Staying informed on the latest industry techniques and methods.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  •  Any Bachelor’s degree or related.
  •  Work with management on customer service initiatives.
  •  A minimum of 5 years of proven experience in a customer service position.
  • Good understanding of management practices and techniques.
  • Excellent organizational, leadership and interpersonal skills.

What We Can Offer

အက်ိဳးအျမတ္

Benefit

ထူးျခားခ်က္မ်ား

Highlights

အခြင့္အလမ္းမ်ား

Career growth opportunities
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

အစားအသောက်/စားသောက်ဆိုင်ဝန်ဆောင်မှု

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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