A Big Opportunity for ...
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Resolve customer service complaints via phone, email or social media.
• Use telephones to reach out to customers and verify account information.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell product and services.
• Utilize computer technology to handle high call volumes.
• Handle customer complaints.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Handle changes in policies or renewals.