This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operations. And to provide excellent customer services to all Dai-ichi Life customers.

• Provide services to customers through technology or in person, communicating to them about the company’s services and products.
• Identify customers’ needs and provide solutions and/or alternatives to continually improve the customer experience by gathering feedback from partner(s) and customers and gauge their satisfaction level.  Strive for ‘Omotenashi’ service standards.
• Maintain strong clientele relationship with customers and handle inbound/outbound calls to customers regarding all activities in the insurance policy.
• Able to manage administrative tasks professionally including documents submission and perform cash management such as bank depositing and balancing.
• Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken and perform reporting / analyzing and creating for required process.
• Provide cross support to other functions and coordinate with other Departments, as necessary, to ensure total resolution of the issues.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
• Provide routine reports to appropriate company managers about achievements and improvements planned to address prevalent deficiencies.
• Additional duties as assigned.

• Any bachelor’s degree is available.
• Customer-centricity mindset, with a similar position or similar organization experience and some knowledge of insurance operations is preferred.
• Ability to handle and pacify difficult customers.
• Analytical and problem-solving skills, with the ability to multitask and be flexible.
• Must have a good mindset and attitude.
• Technical skills with Excel, PowerPoint, Word, and /or business intelligence tools. Must be good at creating workflow diagrams.
• Good verbal and written communication in both English and Myanmar, negotiation, and strong in interpersonal skills with the ability to communicate both internally and externally with stakeholders and business partners.