Customer Services Assistant Manager in Yangon

Customer Services Assistant Manager

MGL Express by Magnate Group Logistics

မရမ်းကုန်း | ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Customer Services Assistant Manager

Customer Services Assistant Manager

ရန်ကုန်တိုင်း

Customer Services Assistant Manager

MGL Express by Magnate Group Logistics

Myanmar - ရန်ကုန်တိုင်း

မရမ်းကုန်း | ရန်ကုန်တိုင်း

08 Nov 2021

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ထောက်ပံ့ပို့ဆောင်ရေး/သယ်ယူပို့ဆောင်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

Ensure verbal and electronic communications are handled and responded properly.
Provide necessary information on products and services.
Solve customer service issues and proactively take measures to avoid negative service trends.
Oversee track and trace issues, support escalations.
Follow up on customer complaints and actions taken.
Review and manage communication performance reports with customer service team.
Responsible for guiding and supervising for E-commerce online key accounts.
Guiding team to manage service incidents, service progressive and service completion issue shipments.
Take ownership and responsibility for project customers.
Arranging and attending business meetings with prospective clients.
Provide proper guidance to customer service team.
Overseeing day to day operations.
Utilizing software systems and managing work processes.
Arrange and manage duty roster and job allocations.
Provide weekly/monthly customers feedback report and follow up instructions.
Preparing and Reporting customer service monthly reports to manager.
Managing and supervising matters related to inbound and outbound shipments.

Open To

Repatriate

Female

လိုအပ္ေသာအရည္အခ်င္း

At least 3 year experiences in express courier and freight forwarding customer service.
University graduation.
Good Knowledge of logistic and courier service.
Proven basic CRM (Customer Relationship Management) and SAP Software knowledge will be an advantage.
Microsoft (Word, Excel, Power Point) experience is desired.
Highly motivated team player to work smart, learn, and be proactive – solving problems and coming up with solutions.
Must be willing to learn company in-house software.
Must be able to report – monthly, yearly and customer feedback reports.
Proven leadership and management skills..
Good sense of service industry.
Fluent in written and spoken in English
Strong interpersonal and communication skills and ability to work effectively with a wide range of cultures in a diverse community