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Customer Services Lead

Leading Bank in Myanmar
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
03 Mar 2020
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.
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Customer Services Lead

Leading Bank in Myanmar
ရန်ကုန်တိုင်း

Customer Services Lead

Leading Bank in Myanmar
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
03 Mar 2020
Verified
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Great Opportunity for ...

  • Create a culture and processes which achieve the business goals and objectives with regards to their customer service
  • Manage day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods to better serve the customer
  • Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements

Open To

Repatriate
Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor’s degree in Business Administration or relevant field
  • A minimum of 5 years’ proven experience in a customer service position
  • Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
  • Proficiency in Microsoft Office and customer service software
  • Outstanding written and verbal communication skills in both Myanmar and English languages
  • Good understanding of management practices and techniques
  • Excellent leadership and interpersonal skills

What We Can Offer

အက်ိဳးအျမတ္

*Performance Bonus

ထူးျခားခ်က္မ်ား

  • An awesome company
  • Join a winning team
  • You can make a difference

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
သက္တမ္းကုန္သြားပါျပီ
OR

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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