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Customer Support Engineer (Male) - Yangon

Tumil Holdings Limited
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
21 Jan 2019
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
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Customer Support Engineer (Male) - Yangon

Tumil Holdings Limited
ရန်ကုန်တိုင်း

Customer Support Engineer (Male) - Yangon

Tumil Holdings Limited
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
21 Jan 2019
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

• Organizational Leadership, Management, Development & Employee Motivation
• Supports business requirement by enabling TSG function enabling.
• Responsible for carrying out TSG responsibilities in accordance with Amara policies and procedures.
• Responsible for Amara LTE network Service Delivery/Customer complaint handling with agreed SLAs.
• Responsible for TSG/CC Reporting.
• Ensures proper handshake and frequent training to call center team for CC flitering.
• Ensures TSG processes and procedures are designed, implemented, tested & enforced, regularly reviewed and updated
• Prime liaison contact for escalated Customer complaints and management of MS partner.

The deliverables expected are:
• Complaint Handling
• Closure of customer complaint within defined SLA.
• Month on Month improvement in CPU (COMPLAINT PER USER).
• Outage information exchange with call center to achieve customer satisfaction.
• Customer Technical Support (CTS) management (interface to Customer Care)
• Optimization Support

Open To

Male

လိုအပ္ေသာအရည္အခ်င္း

• Degree/Diploma: B.Sc. Electronic Engineering
• Minimum 1 years LTE radio experience.
• Minimum 2 Years Mobile Telecommunications management experience including network performance and customer complaint handling.
• Minimum 1year Customer complaint handling experience.

What We Can Offer

အက်ိဳးအျမတ္

Bonus + Commission

ထူးျခားခ်က္မ်ား

International Standard

အခြင့္အလမ္းမ်ား

Training Provide
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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