• Ensure that Technical Support Services calls and inquiries are answered in a timely, efficient, and knowledgeable manner.
• Installing and configuring Hardware and Software.
• Monitoring and maintaining managed projects’ system services. 
• Liaise with various support teams to resolve incidents and requests.
• Compiling daily job reports.
• Providing technical support on-site or via remote access to diagnose software, networking, or hardware issues.
• Repairing hardware malfunctions, software issues, and networking problems.
• Ensure data is handled, transferred, or processed according to company guidelines.
• Co-operation with internal departments to resolve incidents and requests.
• Ability and willingness to provide on-call support as needed including after office hours and weekends.
• Maintaining good client relations.

Education    :    Degree in Computer Science/Information Technology or any graduate with IT diploma or relevant certificates
Gender         :    Male

Experience   :    At least 2 years above of relevant IT field    
Language     :    Proficient communication skills in English, both written and verbal
Skills             :    Good knowledge with infrastructure environments (e.g. operating system, hardware, network, client/server or web related applications)
                           Highly initiative, superior customer service, and troubleshooting skills