• Product Management
  • Drive KBZMS product development process from ideation to launch
  • In collaboration with support functions, lead product implementation effort
  • Collaborate with the Underwriting department as and when required for new product development
  • Organize monthly product committee and ensure materials are prepared and distributed
  • Keep informed of product development trends, specifically in the insurtech space
  • Collaborate with Risk & Compliance to ensure compliance with IBRB regulations and company policies and procedures
  • Provide new product training to operations and commercial teams.
  • Seek input from the distribution channels regarding new product ideas
  • Support channels with articulating channel product strategies
  • Lead business development projects that are centered around a specific product offering, e.g. collaboration with telecom, Karzo or digital bank.
• Process Management
  • Drive process improvements across all areas in Operations: Survey, Underwriting, New Business and Claims, e.g. implementing e-claims, smart survey, improving (faster) underwriting, data-driven fraud management and improving branch operations.
  • Leverage digital solutions and data insights to improve productivity in KBZMS Operations
  • Management of KBZMS Data team, including preparation of dashboard and ad-hoc data projects to generate insights to deliver business improvement.
  • Improve management of motor workshops, including reviews, sign on, spare part costing, assignment of cars, etc.
• Budgeting & Planning
  • Lead the budgeting and planning for the Operations department, e.g. expense tracking, head count planning, Ops dash boards, QBR and business plan exercises.
• People Management
  • Act as change champion in Operations ensuring buy-in from Operations to adapt new practices, systems and solutions.

Experience
•    Driven change management or transformation projects, ideally in financial services
•    Familiar with Myanmar insurance and financial services market
•    Preferred: knowledge of Lean Six Sigma or any other process improvement methodology  
•    Insurance or Financial Services Operations experience
•    Knowledge of insurance administration systems
•    Managed large teams (>25 FTEs) 
•    Driven technology change projects
•    Operating in a multi-cultural environment

Competencies
•    Delivering Results 
•    Strong interpersonal skills
•    Persuading and Influencing Skills
•    Ability to communicate and present information in a clear and concise manner
•    Project management skills
•    Microsoft Office skills
•    English speaking skills
•    Strong analytics and problem-solving skills
•    Comfortable with ambiguity 
•    Logical thinking skill and accountability

Qualifications
•    University degree and/or MBA is preferred
•    Minimum 10 years of operations 
•    Lean Six Sigma qualification is advantageous but not required