MMR
English
Help Desk Agent (Engineer - Technical Support )
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
An Exciting Opportunity for ...
1.Respond promptly to customer inquiries about slow internet or line problems.
2.Troubleshoot and diagnose issues, providing step-by-step guidance to resolve them.
3.Escalate complex issues to higher-level support teams.
4.Document customer interactions and provide regular updates on issue resolution.
5.Collaborate with other departments to ensure timely resolution.
6.Stay updated on telecom industry developments to enhance troubleshooting skills.
Open To
လိုအပ္ေသာအရည္အခ်င္း
1.High school diploma required; bachelor's degree preferred.
2.Previous experience in technical support or help desk roles.
3.High school diploma required; bachelor's degree preferred.
4.Previous experience in technical support or help desk roles.
5.Ability to work under pressure and meet performance targets.
6.Flexibility to work shifts, including evenings, weekends, and holidays.
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
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