MMR
English
Helpdesk Engineer
လုပ္သက္အဆင့္
အလုပ္အမ်ိဳးအစား
Job Industry
အနိမ့္ဆံုး ပညာအရည္အခ်င္း
Job Type
လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား
A Good Opportunity for ..
1. Work in Service Operation Center (SOC) in 7*24 day/night shift and responsible for Customer Complaint (CC) Handling.2. Create and follow CC cases by creating and tracing tickets in tool system.3. Assign CC to NPO, NOC Back Office or SOC thenical team according to process.4. Check the quality of CC tickets handled by other teams and correct/improve the quality with guidence of SOC manager.4.Submit daily/weekly/monthly CC report to management and customer.5.Escalate the status of CC ticket when it almost breached.
Open To
လိုအပ္ေသာအရည္အခ်င္း
1.Must hold a degree or above.2.More than 2 years experience in FO (Front Office) or HelpDesk or other relevant work.3.Basic knowledge of Telecommunication fields like Core Network and Wireless Network.4.Understand workflows and processes.5.Excellent written and verbal communication in English and interpersonal skills.6.Good skill with Office software etc.7.Willing to learn, active and positive.
What We Can Offer
အက်ိဳးအျမတ္
ထူးျခားခ်က္မ်ား
အခြင့္အလမ္းမ်ား
Are you good at communication in English?
Do you have the experience in FO (Front Office) or HelpDesk or other relevant work?
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