Your key responsibilities

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing hardware). 
• Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees. 
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. 
• Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.  
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy.
• Assist with off-site technology support for firm sponsored functions/meetings.  
• Assist with IT tasks related to office moves, buildouts and relocations. 
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.
• The role receives direct oversight from a supervisor with regular contact to assign and monitor activities.

To qualify for the role you must have

• Excellent communication, interpersonal, organizational, and time management skills. 
• Excellent customer service attitude. 
• Ability to liaise and work effectively with all levels of end users and IT personnel. 
• Ability to communicate effectively with supervisor and peers.
• A Bachelor's degree or equivalent work experience is desirable.
• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.