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IT Support Engineer, Citizens Pay

Capital Diamond Star Group (CDSG)
ဒဂုံ | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
28 Feb 2024
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
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IT Support Engineer, Citizens Pay

Capital Diamond Star Group (CDSG)
ရန်ကုန်တိုင်း

IT Support Engineer, Citizens Pay

Capital Diamond Star Group (CDSG)
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ဒဂုံ | ရန်ကုန်တိုင်း
28 Feb 2024
Verified
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

  • Serve as the first contact with customers who need Office Technical assistance (e.g.,network connectivity, CCTV, laptops, IT assets issues) via the phone or email
  • Perform remote/onsite troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by office users
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution on logs / ticketing system
  • Follow-up and update office users’ status and information
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor in IT, Computer Science or equivalent

  • Proven experience as a help desk technician or other customer support role in IT related field

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Excellent communication and interpersonal skills

  • Customer-oriented and patient

What We Can Offer

အက်ိဳးအျမတ္

Benefits will be provided according to company policy.

ထူးျခားခ်က္မ်ား

Fun Working Environment
Join a winning team

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
သက္တမ္းကုန္သြားပါျပီ
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More jobs from this employer

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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