OK to Continue
Yes No Thanks
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

ITSM Executive

(ITSM Manager)

Capital Diamond Star Group (CDSG)
ဒဂုံ | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE
Company Profile Jobs From this Company 43
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile
ရန်ကုန်တိုင်း
APPLY HERE

ITSM Executive

(ITSM Manager)

Capital Diamond Star Group (CDSG)
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ဒဂုံ | ရန်ကုန်တိုင်း
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Excellent Opportunity for ...

  • Service Operations and Manage daily IT service operations through the ITSM platform.
  • Oversee Incident, Request, Problem, and Change Management processes.
  • Ensure tickets are properly categorized, prioritized, and resolved within SLA timelines.
  • Monitor service performance metrics and generate monthly dashboards for management.
  • Process Governance & Improvement
  • Maintain and enhance ITIL-based workflows and policies.
  • Conduct root cause analysis (RCA) and drive corrective/preventive actions.
  • Support continual service improvement (CSI) initiatives to enhance efficiency and customer experience.
  • Document and update standard operating procedures (SOPs).
  • Produce KPI and SLA compliance reports for service delivery performance.
  • Present analysis and recommendations to management for service improvement.
  • Track recurring issues, escalation trends, and service gaps.
  • Act as the coordination point between service desk, infrastructure, and business units.
  • Communicate planned changes, outages, and maintenance windows to stakeholders.
  • Provide user awareness sessions for IT service processes and portal usage.
  • Administer and configure the ITSM tool modules (Incident, Change, Problem, CMDB).
  • Collaborate with vendors or tool providers for upgrades, integrations, and automation.
  • Support data accuracy and integrity in CMDB and service catalog.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor’s degree in IT, Computer Science, or related field.
  • 2–5 years of experience in ITSM or IT operations support.
  • Strong understanding of ITIL Framework (preferably ITIL v4 Foundation certified).
  • Hands-on experience with one or more ITSM tools (ServiceNow, ManageEngine, Jira, BMC Remedy).
  • Excellent analytical and reporting skills (Excel/Power BI preferred).
  • Good communication and coordination skills across cross-functional teams.

What We Can Offer

အက်ိဳးအျမတ္

Benefit will be provided according to company policy.

ထူးျခားခ်က္မ်ား

  • An awesome company
  • Join a winning team
  • You can make a difference

အခြင့္အလမ္းမ်ား

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

Apply for this job

OR
More jobs from this employer

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

IT Hardware, Software

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend