This position is under Distribution and Liquidity Department and direct report to Off-Line Merchant Head.

- Follow data daily, weekly, monthly, keep track the business figure for analysis.

- Market survey, update information of competitors and report.

- Streamline Updated Merchant Polices to MytelPay merchant community.

- Build, lead and oversee Offline Merchant Community with the objective to increase merchant engagement and retention.

- Gather and reply feedback and follow up from merchants through various methods. 

- Identify potential merchants, develop relationship and coordinate merchant onboarding process.

- Plan, schedule and communicate all merchant-facing product changes to ensure merchants are notified and prepared prior to i,plementation.

- Responsible for preparing merchants and driving adoption of new feature releases.

- Develop new communication channels to increase efficiency of MytelPay support to merchants.

- Coordinate with CC department for customer care. Cooperate with technical team for solving problems.

- Initial contact point of MytelPay Off-Line Merchant activities with big merchants including chained organisations and restaurants, shopping mall, hotels and etc. 

- At least graduate from University or related bachelor degree holder. 

- Diploma on Business  Management or Sales is preferable.
- Must have at least 2 years related experience (Mobile Money)

- Have skills on corporate dealing, sales and marketing, problem-solving

- Have knowledge on relevant product & Sales and customer care

- Must possess excellent communication skills

- Strong command of English, self-motivated and can work under pressure.