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Network Operations Center (NOC) Engineers monitor site performance from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.Network Operations Center (NOC) Engineers monitor site performance from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
1. To accomplish their primary goal of monitoring and troubleshooting computer and
telecommunication networks and systems, NOC Engineers perform many tasks.
2. NOC Engineers monitor the site performance using a Network Monitoring System. When an issue is identified, NOC Engineers work to determine the cause of the problem.
3. When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other field teams.
4. While responding to incidents, the NOC Engineer must carefully track and document all
issues and resolutions in detail. This increases the knowledge base of the NOC and is a
record of the each site. Often, the NOC has a ticketing system that the NOC Engineer is
responsible for updating.
5. NOC Engineers must escalate the issue to management, other O&M resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing
communication within the team and externally, to keep all stakeholders aware of relevant,
known issues and the steps being taken.
Additional Task.
1. Alarm monitoring
a. To check and monitoring the RMS system for vendor escalation by email or other
communication medium.
b. To provide common alarm (eg: disconnected/high temperature)
c. Closed monitor or MNO priority sites to ensure the uptime and to update MNO
within 1 business day.
2.Trouble ticket (TT)
a. To track and record TT from MNO