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Quality Assurance Specialist (KYC)

Wave Money
လှိုင်သာယာ | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
14 Oct 2025
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
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Quality Assurance Specialist (KYC)

Wave Money
ရန်ကုန်တိုင်း
APPLY HERE

Quality Assurance Specialist (KYC)

Wave Money
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
လှိုင်သာယာ | ရန်ကုန်တိုင်း
14 Oct 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Legal, Risk and Compliance

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Fantastic Opportunity for ...

Quality Assurance & Monitoring

  • Conduct regular quality checks and audits of KYC profiles as a checker.
  • Monitor documentation accuracy, risk classification, and escalation handling.
  • Conduct routine audits of KYC files across all customer types.

Agent Quality Evaluation

  • Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs.
  • Maintain agent scorecards and track error rates.
  • Share performance feedback with line manager and suggest improvement actions.
  • Identify training needs based on audit findings, agent performance, and process updates.
  • Design and deliver targeted training sessions and refreshers for KYC agents.
  • Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs.

Reporting & Insights

  • Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

  • Bachelor’s degree in business, Finance, Risk Management, or a related field.
  • 3–5 years of experience in KYC, AML, or Quality Assurance within financial services or telecom.
  • Effective communication skills to provide constructive feedback and collaborate across teams.
  • Proficiency in tools like Excel.

What We Can Offer

အက်ိဳးအျမတ္

* Attractive remuneration
* Life and medical insurance
* Flexible Working Arrangement
* Ferry Provided

ထူးျခားခ်က္မ်ား

* Myanmar’s First Mobile Financial Services
* People Centric Culture
* Professional & Fun Working Environment
* Power & Synergy of YSH Companies

အခြင့္အလမ္းမ်ား

* Access regular to skill and professional development opportunities
* Career opportunities across Yoma Group
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လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Legal, Risk and Compliance

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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