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Quality Control Executive (Customer Service)

AGD Bank
ကျောက်တံတား | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
03 Apr 2024
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
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Quality Control Executive (Customer Service)

AGD Bank
ရန်ကုန်တိုင်း

Quality Control Executive (Customer Service)

AGD Bank
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
ကျောက်တံတား | ရန်ကုန်တိုင်း
03 Apr 2024
Verified
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Big Opportunity for ...

  • Drive force behind exceptional customer experience across all customer segments
  • Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality
  • Ensures communication is effectively delivered and appropriately addresses all customer concerns
  • Review the conversations across all contact touchpoints to measure teams’ performance and track customer support quality
  • Understand the key drivers of customer satisfaction, identify opportunities and determine strategies to improve service
  • Contribute to call calibration sessions to evaluate performance
  • Engage in customer listening to identify customer pain points and expectations
  • Other duties assigned by Manager

Open To

Female

လိုအပ္ေသာအရည္အခ်င္း

  • A minimum bachelor's degree
  • At least 3 years of related quality control experience in call center/ customer service, prefer who have experience in training and coaching
  • Experience delivering client-focused solutions with customer-centricity mindset
  • Excellent communication skills and people skills
  • Proficient in Microsoft Office, Word, Excel
  • Able to work rotational shift or alternative working days when required
  • Ability to thrive effectively under pressure

What We Can Offer

အက်ိဳးအျမတ္

Provide Transportation

ထူးျခားခ်က္မ်ား

Fun Working Environment

အခြင့္အလမ္းမ်ား

Promotion Opportunities
သက္တမ္းကုန္သြားပါျပီ
OR
More jobs from this employer

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Customer Service, Support

Job Industry

ဘဏ်လုပ်ငန်း/အာမခံလုပ်ငန်း/အသေးစားချေးငွေလုပ်ငန်း

Job Type

Full Time

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