The general purpose of this position is responsible for Front Office activities such as the checkin/out, rooming to guests, foreign exchange, Cashiering and to assist guest with their inquiries and complaints. Ensure to maintain personal grooming and hygiene at all time and adhere to Company, Hotel and Department policies and procedures.

Main Accountabilities

-Greets all guests in a friendly and helpful manner at all times.
-Process/ Input all reservation requests in the system received by phone or mail and from different reservation channels. Identify guest reservation needs and room assign accordingly.
-Be familiar with VIPs, room types and rates, availability, Billing, Hotel services and facilities, operational hours, ongoing promotions, local areas of interests and inform to guest accordingly.
-To ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
-To maintain and document any guest’s preference, profiles and complaints at Guest history record.
-He/She must be in compliance with account audit procedures and ensures accurate daily report of all income received and cashier float.
-Attends to guest’s complaints, inquiries and refers to Manager if he/she is unable to solve immediately.
-Arrange transportation (e.g., taxi, motor bike, shuttle bus) for guests, and record in advance for any transportation request as needed.
-Develop and maintain positive working relationships with guest and colleagues.
-Ensure proper use of the telephone etiquette.
-Maintain high standards of personal grooming and hygiene at all time.
-Ensure adherence to Company, Hotel and Department policies and procedures at all time.
-Perform any other duties as assigned by FOM.
-Undertake any other duties that may be required by management.

Education / Qualifications

-Proficiency in English (verbal and written)
-Computer literate in Microsoft and Easy FO or Opera will be advantage Knowledge
- Knowledgeable of Local interest areas and how to recommend to guest

Experience

-1 to 2 years’ experience in the same position or similar field

Skills and personal qualities

-Well-groomed and presentable
- Ability to work under pressure and within the team
- Ability to take responsibility and adapt the situation
- Ability to focus attention on guest needs, remaining calm and courteous
-Ability to have proper communication skills, guest service skills and interpersonal skills are a must