Position Objective:

Monitor and overall support for corporate clients, as well as coproate sales team to strengthen the after-sales and customer services for smooth daily operational demand, and align department goals with the overall corporate strategy.  

Roles and Responsibilities:

• Processing corporate insurance applications, policy changes, and renewal process accurately and efficiently in timely manner
• Assisting clients with all corporate insurance products inquiries via different channels
• Providing the quality customer service and after-sales services to maintain customer relationships    
• Administering and handling corporate clients’ claims including documentation, investigation, and resolution by coordinating with relevant stakeholders  
• Maintaing accurate records of interactions, transactions, and policy information of corporate clients
• Working closely with AIA’s corporate sales team and participate in joint visit to improve sales skills and drive performance
• Analyze the voice of clients and follow-up/raise to the concerned stakeholders for better customer experience

• Minimum Bachelor’s Degree
• 3-5 years of work experience in sales support, customer service and data management
• Understanding of financial planning concepts, sales principles and customer service practices
• Problem-solving skills and a customer-centric attitude
• Strong interpersonal skills to build and maintain customer relationships
• Ability to handle multiple tasks, and prioritize effectively
• Strong communication skills for both verbal and written (English and Myanmar)
• Positive attitude with eagerness to learn
• Team player with excellent relationship building skills
• Proficient MS office skills (PowerPoint, Word and  Excel is a must)