Service Analysis Engineer in Yangon

Service Analysis Engineer

ZTE Myanmar Company Limited

| ရန်ကုန်တိုင်း

ရန်ကုန်တိုင်း

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Service Analysis Engineer

ZTE Myanmar Company Limited, | ရန်ကုန်တိုင်း

Service Analysis Engineer

ZTE Myanmar Company Limited

ရန်ကုန်တိုင်း

Service Analysis Engineer

ZTE Myanmar Company Limited

Myanmar - ရန်ကုန်တိုင်း

| ရန်ကုန်တိုင်း

04 Nov 2019

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Engineering, Technical, HSE

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

An Exciting Opportunity for ...

1.Work in SOC (Service Operation Center) and responsible for Service Quality & Customer Experience issue analysis.
2.Analyze and demarcate Service/Experience degradation problems detected by Service Monitoring Team via ZTE Big Data tool.
3.Manually analyze and demarcate customer complaints when system automated demarcation failed or incorrect.
4.Provide necessary information and support to the relevant teams including NPO/NOC BO/OML when troubleshooting.
5.Output Analysis report for customer complaint and service.
6.Present Big Data/SOC analysis reports to customer and answer daily customer concerns.
7.Analyze KQI (Key Quality Indicator) and QoE (Quality of Experience) situation and compare with target indicators every month.
8.Provide KQI and QoE improvement plan and send to NPO/NOC BO to improve, and track the progress.

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

1.Must hold bachelor degree or any other relevant degrees.
2.More than 3 years experience in PS Core configuration/operation or Wireless Network configuration/operation or Network Optimization.
3.Good knowledge of UMTS, LTE, EPC technology etc. Have Knowledge on Hadoop technology.
4.Good Known and use SQL expertly.
5. Excellent written and verbal communication in English and interpersonal skills.
6.Good skill with Office software etc.
7.Willing to learn, active and positive.

What We Can Offer

အက်ိဳးအျမတ္

• Rewards for over performance
• Phone Bill Allowance
• Overtime Payment

ထူးျခားခ်က္မ်ား

• You can make a difference

အခြင့္အလမ္းမ်ား

• Learn new skills and techniques

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