-Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
-Displays extensive working knowledge of industry standards and practices, including product details and company services offered
-Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
-Assists with or performs administrative tasks
-Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
-Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
-Resolves service desk problems and improves current service desk methods to increase productivity and customer service
-Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
-Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
-Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work

- Bachelor Degree or higher in Business Administration, Accounting, Finance, Economics, Computer Engineer, Computer Science, Computer Business
- 5-10 years experience in the service business
- Strong interpersonal and communication skills
- Good understanding of Accounting Standards, Principles, Rules & Regulations, Taxations i.e. VAT, w/tax
- Achieve-oriented and high commitment to deliver results
- Ability to work independently and proactively or as part of a multi-national team
- Willing to travel abroad for training, seminars and workshops
- Good in English, both written and spoken