An Exciting Opportunity for ...
1)To perform the aftersales service and support business as assigned by Admins & M&E Supervisor. To schedule, monitor and manage the day to day activities, This could include Maintenance Service work for Maianenance service & other Emergency call visit and repairings Under RMAS.
2) Frequent contact with customers and look for the business opportunity for maintenance services and Equipment Rental.
3) Be solution driven; focus on finding the right solution for long term customer relationship development. Sell in the consultative sales solution manner with the partnering approach. Provide a professional and appropriate solution to Customer to grow the Sales Business in parallel.
4) This role is focused on achieving a high level of customer satisfaction and repeat business with key performance indicators (KPI’s) as recommended.
5) Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.
6) Coordination for the organization and performance of a growing team of after sales service personal – including both in field & workshop activities. Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.
7) Work with all stakekholders including sales & service & original equipment manufacturers (OEM’s) to provide smooth and seamless information and work flow to achieve efficient and effective management.
8) Regularly maintaining Customer Database “CRM” and other company management systems as required by your direct report manager and company policy.
9) Prepare the Weekly Customer Visit, Quotations & Reporting including update competitors pricing to management.
10) To keep confidential all company information including though not limited to: costing, data bases, expenses, OEM’s, employee and all other information.
11) Follow up daily service team schedule according to the Contract and on call basic.
12) Being aware of Safety and Environment working conditions in Working Area, workshop and on the field.
13) Responsible to strengthen and develop the Power After-Sales business: maintenance, service contract, Repairing & Overhauling, and Rental Business.