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Services Excellence Manager

Tumil Holdings Limited
| ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
28 Dec 2017
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
ရန်ကုန်တိုင်း
Verified
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
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Services Excellence Manager

Tumil Holdings Limited
ရန်ကုန်တိုင်း

Services Excellence Manager

Tumil Holdings Limited
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
| ရန်ကုန်တိုင်း
28 Dec 2017
Verified
Recruiter active 19 hours ago The recruiter at this company was last active reviewing applications.

လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Management

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Good Opportunity for ..

• Ensure the relevant reporting is generated, training is conducted when needed. Responsible for overall WFM delivery, support and execution
• Manage QA processes and ensures proper documentation of all business processes is maintained and reviewed periodically
• Build a strong working relationship with other CS Managers and Team Leaders to identify service issues and work with the relevant Support Teams to develop and implement long-lasting solutions
• Be responsible for the day to day management of support operations for Contact Center and customer-facing CS Staff
• Ensure training material created has the desired effect to promote a seamless and smooth customer experience

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

• Strong background of providing operations support within large-scale customer service functions with
technology background & previous experience of working in a startup preferable
• In-depth knowledge of customer care processes, Customer lifecycle management & service delivery
• Experience in managing customer service quality control and training functions
• At least 5 years in Customer Services, minimum of 3 years as Service Excellence Manager (Operations Support) in Telecommunications Sector is preferred

What We Can Offer

အက်ိဳးအျမတ္

Ferry

ထူးျခားခ်က္မ်ား

International Standards
* Challenging Atmosphere

အခြင့္အလမ္းမ်ား

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking
သက္တမ္းကုန္သြားပါျပီ
OR
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လုပ္သက္အဆင့္

Manager

အလုပ္အမ်ိဳးအစား

Management

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

Job Type

Full Time

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