This position is for Auston Engineering University.

Key Areas of Responsibility

Academic support

• Assist Head of Student Service with planning the Orientation Program/Welcome Week and all the other events in consultation with relevant departments
• Monitor student attendance in each lecture and maintain a proper record
• Notify respective students who have not met the expected attendance percentage
• Align with Academic team for schedule, seminar and exam date etc
• Communicate with students and lecturers for any changes in schedule
• Focus on supporting the students including the administrative, program or social support
• Communicate with students and program coordinators about placement specifics, out of area requirements, program changes on a regular basis
• Maintain the part time lecturer attendance record and send this to HR monthly
• Prepare the student feedback report related with Academic, Facilities, Activities and send it to Head of Student Service
• Maintain and monitor the student database
• Consultation with student whenever necessary together with the Head of Student Service and Academic Team
• Supervise the student in any external activities such as CSR, Industry Visit, Sports etc

Administrative support

• Prepare the student contract and collect the payment
• Follow up the documentation and additional information with Sales team
• Ensure that all relevant due payments are paid, and attendance is satisfactory before allowing exam admission
• Liaise with Finance team for payment matter and handover the student payment
• Communicate with IT for student and lecturer email request and additional IT requirement
• Prepare the student payment update and report to the Head of Student Service monthly
• Follow-up with students and parents as directed by the Head of Student Service for pending payments
• Coordinate with the marketing team to design and source gifts and promotion items for students
• Monitor the stock status of student items such as T-shirt, Cup, etc
• Track the student service expense and send it to Head of Student Service monthly
• Prepare the weekly task report and send it to Head of Student Service and have one to one meeting

While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.

• Bachelor’s degree or other education in relevant field
• Minimum 1 year experience in education industry preferred
• An independent self–starter with initiative and excellent time management skills with eyes for details
• Able to work in a dynamic and culturally diverse environment with good interpersonal and communications skills (written and oral)
• Skilled at planning, organizing and multi-tasking, understands the importance of deadlines and timelines
• Self-driven and flexible approach to changing work tasks
• Excellent team working skills
• Good spoken and written communication skills in English