DUTIES & RESPONSIBILITIES:

• Report to work in proper uniform and in accordance with the grooming standard
• Follow all department rules and regulations
• Before leaving your work area, always check with our supervisor.
• Follow Hostess Opening & Closing Checklist thoroughly.
• Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.
• Ensure that the front of the restaurant is always covered.
• Ensure that the front of the restaurant is spotless at all times.
• Check on every table to ensure that it is clean, spotless and fully setup and that all silverware and glassware is spotless before any guests are at the table. In addition, check to ensure that all chairs are free of crumbs and the carpet is spotless.
• Check on guests to get feedback on the quality of their meals, service, etc.. and share any problems that raise immediately----- inform Supervisor and Manager immediately, but try to take care of the problem at once.
• Schedule servers for breaks, etc. in conjunction with the supervisor and depending on business volume.
• Pitch in and help in service whenever the need arises.
• In order to be able to converse with customers, give helpful suggestions, etc..
• Have an excellent knowledge about wines and different items on the menu I order to be able to help guests, answer questions, and give other suggestions.
• Be through in knowledge of the Companyl, services offered, operating hours of all F&B outlets, etc..
• Check all employee for proper nametags, shoes, clean and proper uniforms appearance.
• Communicate all necessary information to incoming Hostess and supervisor and write down all messages in the Hostess Communication Log.
• Conduct all menu classes and taste panels in conjunction with the Supervisor/Manager and the Kitchen.
• Work with the Cashier and relieve Cashier on break.
• Perform any reasonable request made by Management which is not life-threatening or against the law.
• Management reserves the right to make changes to this Job Description at its sole discretion and without advance notice.

• 2 years Working experience in Waiter/ Waitress/ Hostess
• Proctive and knowledge on Customer service
• Good Communicaiton Skill