Perform scheduled maintenance, diagnosis, and repairs on electric vehicles. Troubleshoot mechanical, electrical, electronic, and high-voltage EV systems. Use diagnostic scanners, software, multimeters, and specialized tools. Conduct pre-repair and post-repair checks, including road tests. Document repair procedures, fault findings, and replaced parts accurately. Follow EV high-voltage safety rules, isolation steps, and PPE requirements. Report complex technical issues to the Service/Technical Manager. Maintain a clean, safe, and organized workshop environment. Attend required technical training and certification programs.
Manage daily spare-parts receiving, storage, issuing and inventory activities. Maintain accurate parts inventory records in the relevant system. Identify required parts using parts catalogs and vehicle information. Coordinate parts requirements with service consultants and technicians. Monitor minimum/maximum stock levels and fast-moving parts. Prepare replenishment and emergency parts orders. Conduct regular physical stock checks and inventory reconciliation. Ensure proper storage, labeling and preservation of spare parts. Monitor backorders and urgent parts requirements. Maintain records of damaged, defective and warranty-related parts. Coordinate with the National Parts Manager and headquarters regarding parts availability and ordering. Prepare periodic parts inventory and consumption reports.
Receive customers and understand their vehicle service or repair requirements. Manage service appointments and vehicle reception. Conduct preliminary vehicle condition checks with customers. Open and maintain repair/service orders accurately. Explain maintenance, repair and diagnostic requirements to customers. Prepare service estimates and obtain customer approval where required. Coordinate with technicians regarding diagnosis, repair progress and completion time. Keep customers informed about service progress and additional repair requirements. Coordinate with parts and warranty/claims personnel when necessary. Perform final service explanation and vehicle handover. Follow up with customers after service. Maintain accurate customer and vehicle service records. Support customer satisfaction and CSI improvement activities.
Manage daily service center and workshop operations. Ensure compliance with after-sales policies, procedures, and service standards. Supervise service consultants, technicians, parts and claims personnel. Monitor vehicle reception, diagnosis, repair, maintenance and delivery processes. Ensure repair quality, safety and timely completion of service jobs. Handle customer complaints and support customer satisfaction improvement. Monitor service KPIs, productivity, efficiency and customer satisfaction. Coordinate technical, warranty, parts and service matters with the National Service Team. Ensure workshop equipment, special tools and EV safety equipment are properly maintained. Ensure compliance with EV/high-voltage safety and workplace safety requirements. Prepare daily, weekly and monthly service reports for management.
Tax Compliance & Filing: Prepare and submit monthly, quarterly, and annual tax returns (e.g., Commercial Tax, Personal Income Tax, Withholding Tax) accurately and on time to the Internal Revenue Department (IRD). Manage tax compliance tailored to the garment industry, specifically handling CMP (Cut-Make-Pack) or FOB manufacturing business models. Tax Incentives & Exemptions: Apply for and maintain MIC (Myanmar Investment Commission) tax exemptions and incentives applicable to the manufacturing plant. Audit and verify documentation for tax and customs duty exemptions related to imported raw materials and exported finished goods. Tax Audits & IRD Liaison: Prepare necessary financial documents, vouchers, and ledger reconciliations for official tax audits conducted by the IRD. Build and maintain professional working relationships with tax authorities. Reconciliation & Financial Reporting: Review Cost of Goods Sold (COGS), payroll, and general operational expenses to ensure compliance with local tax laws. Prepare monthly tax status and exposure reports for executive management.
xecute and manage end-to-end Import/Export Customs Clearance operations. Prepare, verify, and process Customs Declarations and all related trade documentation. Inspect and verify shipping documents, including Invoices, Packing Lists, Bills of Lading / Air Waybills, and Import Licenses. Perform Customs Declarations and related operations efficiently using the MACCS System. Verify HS Codes and ensure full compliance throughout the Customs Clearance process. Liaison with Customs departments, relevant government ministries, and authorities to smooth out clearance procedures. Collaborate closely with the Operations Team to ensure timely shipment clearances and delivery schedules.
Welcome customers and understand vehicle problems or service requests . Create service bookings and schedule maintenance appointments . Prepare job cards, service quotations and invoices . Coordinate with technicians and workshop team for vehicle inspection and repair. Follow up with customers regarding vehicle maintenance, service status and repair progress . Handle customer complaints and provide appropriate solutions . Assist customers with insurance claims and service-related documentation . Maintain customer database and service records . Ensure high customer satisfaction and service quality . Report service activities to Service Manager / Supervisor .
Maintain and regularly update customer databases and CRM systems. Follow up with existing and potential customers regarding inquiries, sales, services, and appointments. Handle customer inquiries, feedback, complaints, and requests professionally. Monitor customer satisfaction and coordinate with relevant departments to resolve customer issues. Conduct post-sales and post-service follow-ups to ensure customer satisfaction. Manage customer appointments, service reminders, and follow-up schedules. Record and track customer interactions, communications, and follow-up status in the CRM system. Prepare daily, weekly, and monthly CRM reports. Coordinate with Sales, Service, Marketing, and other departments regarding customer-related matters. Identify opportunities to improve customer retention and customer experience. Conduct customer surveys and collect feedback when required. Maintain customer confidentiality and ensure customer data is handled properly. Perform other customer relationship and administrative duties assigned by management.
Daily Bookkeeping & Transactions: Record daily financial transactions, manage journal entries, and maintain general ledgers accurately. Accounts Receivable & Payable (AR/AP): Process vendor bills, issue customer invoices, handle payments, and monitor aging reports to follow up on outstanding balances. Bank & Cash Reconciliations: Perform regular bank and credit card reconciliations, and manage petty cash disbursements and replenishments. Tax & Compliance Support: Assist in preparing and organizing documentation for local tax filings (Commercial Tax, Income Tax, Withholding Tax) and Social Security Board (SSB) submissions. Inventory & Asset Management: Help maintain fixed asset registers and assist in periodic physical inventory counts. Audit Assistance: Prepare supporting schedules, vouchers, and documentation required for internal and external audits. Financial Reporting & Month-End Closing: Support Senior Accountants and Finance Managers during monthly, quarterly, and annual financial closing procedures and report generation. Ad-hoc Tasks: Perform other financial and administrative duties as assigned by management.