Welcome customers and understand vehicle problems or service requests . Create service bookings and schedule maintenance appointments . Prepare job cards, service quotations and invoices . Coordinate with technicians and workshop team for vehicle inspection and repair. Follow up with customers regarding vehicle maintenance, service status and repair progress . Handle customer complaints and provide appropriate solutions . Assist customers with insurance claims and service-related documentation . Maintain customer database and service records . Ensure high customer satisfaction and service quality . Report service activities to Service Manager / Supervisor .
Maintain and regularly update customer databases and CRM systems. Follow up with existing and potential customers regarding inquiries, sales, services, and appointments. Handle customer inquiries, feedback, complaints, and requests professionally. Monitor customer satisfaction and coordinate with relevant departments to resolve customer issues. Conduct post-sales and post-service follow-ups to ensure customer satisfaction. Manage customer appointments, service reminders, and follow-up schedules. Record and track customer interactions, communications, and follow-up status in the CRM system. Prepare daily, weekly, and monthly CRM reports. Coordinate with Sales, Service, Marketing, and other departments regarding customer-related matters. Identify opportunities to improve customer retention and customer experience. Conduct customer surveys and collect feedback when required. Maintain customer confidentiality and ensure customer data is handled properly. Perform other customer relationship and administrative duties assigned by management.
Perform inspection, maintenance, and repair of electric vehicles and related components. Diagnose electrical and mechanical issues using troubleshooting techniques and diagnostic tools. Conduct wiring installation, repair, and modification for EV systems and vehicle components. Inspect and repair vehicle air-conditioning systems. Identify faults and provide technical solutions to ensure vehicles operate properly. Support junior technicians by providing technical guidance and training when required. Ensure all repair and maintenance work follows company standards and safety procedures. Test vehicles after service to ensure issues are resolved. Maintain proper documentation of repair and maintenance activities. Coordinate with Service Manager and team members to complete service tasks efficiently.
Daily Bookkeeping & Transactions: Record daily financial transactions, manage journal entries, and maintain general ledgers accurately. Accounts Receivable & Payable (AR/AP): Process vendor bills, issue customer invoices, handle payments, and monitor aging reports to follow up on outstanding balances. Bank & Cash Reconciliations: Perform regular bank and credit card reconciliations, and manage petty cash disbursements and replenishments. Tax & Compliance Support: Assist in preparing and organizing documentation for local tax filings (Commercial Tax, Income Tax, Withholding Tax) and Social Security Board (SSB) submissions. Inventory & Asset Management: Help maintain fixed asset registers and assist in periodic physical inventory counts. Audit Assistance: Prepare supporting schedules, vouchers, and documentation required for internal and external audits. Financial Reporting & Month-End Closing: Support Senior Accountants and Finance Managers during monthly, quarterly, and annual financial closing procedures and report generation. Ad-hoc Tasks: Perform other financial and administrative duties as assigned by management.
Maintain and organize all vehicle import-related documents systematically and accurately. Record and update all vehicle import, extraction, receiving, and delivery transactions. Prepare and maintain logistics documents including (DO/DL), (GRN), Stock Transfer Forms and other related documents. Prepare required documentation for initial vehicle registration processes. Prepare and maintain accurate records of vehicle arrivals, sales status, and payment transfer transactions for relevant government organization. Prepare and submit daily, weekly, and monthly stock and logistics reports. Must be able to visit the port, vehicle loading, unloading points and assist and cooperate of necessary.
Key Responsibilities: Ensure inventory is accurately tracked and recorded. Conduct weekly or monthly physical stock checks at the warehouse. Prepare and maintain orders, invoices, and sales contracts in a timely manner. Accurately update customer, order, and vehicle registration databases. Collect required documents from the sales team for initial vehicle registration. Coordinate with logistics, finance, and other departments to ensure timely vehicle registration and related processes. Prepare vehicle arrival and sales reports for relevant government organizations. Visit ports, vehicle loading/unloading points when necessary, and provide support and coordination.
Create engaging and original content for social media platforms including Facebook, TikTok, Instagram, YouTube, and LinkedIn. Develop creative ideas, captions, scripts, and campaigns to promote the company’s brand, products, and services. Plan, shoot, and edit photo and video content for marketing and promotional purposes. Collaborate with the Marketing, Design, and Sales teams to align content with campaign objectives. Manage and maintain the company’s social media content calendar. Monitor social media trends, audience engagement, and competitor activities to create relevant content. Ensure all content is consistent with the company’s brand voice and visual identity. Use editing tools such as Canva, CapCut, Adobe Premiere Pro, Photoshop, or similar software to produce high-quality content. Analyze content performance and prepare reports with recommendations for improvement. Assist in organizing promotional events, product launches, and digital marketing campaigns. Perform other related duties assigned by the Marketing Manager.