Provide technical support to end-users and internal teams, troubleshooting hardware and software issues. Assist in the installation, configuration, and maintenance of data center equipment, networking devices, and system infrastructure. Monitor network performance and ensure system availability and reliability. Collect statistics and generate regular health check report. Documentation and inventory updates. Collaborate with cross-functional teams to implement and support IT projects. Participate in disaster recovery and business continuity planning. Stay updated with the latest IT trends and technologies to propose innovative solutions. Must be self-motivated, a team player and demonstrate effective learning skill. Shift duty in Data Center and network operation when necessary.
Main Responsibilities Supervise daily debit and prepaid card operational tasks. Check and verify customer application forms and KYC documents. Handle card account setup, maintenance, replacement, and block/unblock requests. Monitor daily transaction reports, exception cases, and failed transactions. Follow up on card delivery with branches and service teams. Support dispute and chargeback cases with correct documentation. Monitor fraud alerts and coordinate with the risk team. Oversee merchant settlement process including daily transaction settlement checking, refund and adjustment verification, and reconciliation with finance team. Resolve settlement discrepancies with merchant service team. Ensure reconciliation tasks (fees, refunds, adjustments) are completed accurately. Maintain accurate records and ensure compliance with SOPs. Train junior staff and report issues to Assistant Manager/Manager.
Assist in day-to-day office tasks such as filing, photocopying, scanning, and data entry. Maintain accurate records and documents. Support internal and external communication (emails, phone calls, messages). Assist with basic data entry and report preparation using MS Office tools or banking software.
Handle domestic and international payment transactions in multiple currencies (MMK / Yuan / THB) accurately and efficiently. Process Fund Transfers, Supplier Payments, and Payroll (MMK / USD) in a timely manner. Perform Own Account Transfers (CB to CB) and CBM Net Transfers (CB to Other Banks). Manage Bill Payment Services, including invoice processing and payment execution. Handle and support all Bill Payment Service operations. Process FCY (Foreign Currency) Exemption Amendments in compliance with regulations. Perform and monitor Internal Account transactions. Manage and maintain internal account operations and related processes. Support ATM Card-related account operations, including handling transactions and inquiries. Ensure proper handling of customer account-related processes in accordance with procedures. Manage User-related operations, including setup, maintenance, and access control.