Work Schedule The shift pattern follows a 2 working days / 2 days off cycle . Day 1: Day Shift Day 2: Night Shift Shift Hours Day Shift: 6:30 AM – 6:00 PM Night Shift: 6:00 PM – 6:30 AM Under this rotation, employees usually work around 15–16 days per month Job Summary The ECC Coordinator is responsible for supporting Command Centre operations and ensuring smooth communication between field teams, clients, and internal stakeholders. The role monitors missions, coordinates security operations, manages incident reporting, and maintains operational records to support emergency response, secure logistics, and service delivery. Key Responsibilities Monitor daily Command Centre operations and record activities in the daily log. Coordinate duty rosters, personnel updates, and rotation schedules for duty managers. Handle security incidents including call handling, response coordination, reporting, and escalation. Track and monitor BAO, Mobile Patrol, CiT, and secure logistics missions. Coordinate real-time communication with field teams and provide operational updates. Prepare and distribute mission, patrol, and incident reports to stakeholders. Act as the first point of contact for emergency calls and initiate necessary emergency services. Manage client communications, site information requests, and hotline reports.
The Account Manager serves as the primary point of contact for strategic clients, including embassies and key corporate accounts. This role is responsible for building long-term client relationships, identifying business growth opportunities, and ensuring exceptional customer satisfaction while coordinating with internal teams to deliver quality services. Key Responsibilities Client Relationship Management Build and maintain strong relationships with strategic clients. Act as a trusted advisor and primary contact for assigned accounts. Understand client needs and provide suitable solutions. Manage customer concerns, claims, and complaints to ensure a positive client experience. Maintain accurate customer records, opportunities, and account activities in the CRM system. Identify account risks and recommend proactive solutions. Coordinate with internal teams to ensure seamless service delivery. Business Development Identify opportunities to expand business with existing clients. Introduce relevant products and services that meet client needs. Support proposal and tender preparation in collaboration with internal stakeholders. Lead negotiations on pricing and contract terms within company guidelines. Coordinate account handover to operational teams after successful sales.
Information capture and data gathering Manage the team of specialists and analysts monitoring news outlets on a daily basis: verify the accuracy of data; delve deeper into incidents; identify trends and test some analysis Manage the in-house database of incidents: coordinate data verification by analysts; identify trends Production of security reports Draft and send information flashes Finalize Daily Security Reports Contribute to the production of Weekly Security Reviews Ad-hoc tasks Under the instructions of the Head of Department, contribute to producing tailor-made risk assessments and due-diligence checks for our clients in any region of Myanmar Other Give presentations and security briefs to clients on an ad-hoc basis Provide Vanguard training to our subscribers
The Regional Security Manager is responsible for managing, implementing, and overseeing security operations within the assigned region. This role ensures the highest level of protection for employees, assets, and information by developing and executing effective security strategies and operational procedures. The Regional Security Manager collaborates closely with Operations, Human Resources, Legal teams, clients, and other key stakeholders to proactively identify, assess, and mitigate security risks. Key Responsibilities Mobilization Recommend suitable internal candidates for new project mobilizations. Coordinate and oversee the timely provision of required equipment according to the mobilization plan. Review site-specific Standard Operating Procedures (SOPs) and provide training to team members prior to mobilization. Introduce team members to client contact persons to ensure effective communication and coordination Conduct regular site inspections and implement necessary corrective actions. Organize and facilitate security drills, toolbox talks, and other relevant training programs. Conduct risk assessments, security surveys, and threat analyses to identify and evaluate potential security risks and vulnerabilities. Serve as Exera's representative at assigned client sites. Oversee daily security operations, including access control, surveillance, incident response, and crisis management. Monitor and evaluate the effectiveness of security systems, procedures, and equipment. Prepare and submit regular security performance reports to the Line Manager.
Job Overview The HR Business Partner (HRBP) serves as the primary HR contact for designated business units, supporting both business objectives and employee needs. The role is responsible for delivering end-to-end HR services across the employee lifecycle, including HR operations, employee relations, performance management, talent development, workforce planning, compliance, and HR administration. The HRBP works closely with business leaders and employees to ensure effective implementation of HR policies, processes, and initiatives while maintaining compliance with company policies and local labor regulations. The position acts as a bridge between the business and HR functions, ensuring efficient HR service delivery, operational excellence, and a positive employee experience. HR Operations, Administration & Compliance Maintain accurate employee records, personnel files, and HR databases in compliance with company policies and legal requirements. Prepare and administer employee documentation including employment contracts, probation confirmations, promotions, transfers, salary adjustments, disciplinary actions, and separation documents. Coordinate and monitor employee lifecycle processes, including onboarding, confirmation, internal movements, and offboarding activities. Review and validate payroll-related information, including employee movements, attendance, leave records, overtime, commissions, and other employee data before payroll processing. Manage and maintain employee leave, attendance, and HR records to ensure data accuracy and timely reporting. Coordinate expatriate administration matters, including work permits, visas, tax documentation, insurance, and statutory compliance requirements. Ensure compliance with labor laws, company policies, and internal audit requirements. Prepare monthly HR reports, dashboards, manpower reports, headcount analysis, and other workforce-related reports for management. Support annual manpower planning, budgeting, and organizational updates. Act as the focal point for employee inquiries related to HR policies, procedures, benefits, and administrative matters. Coordinate with internal stakeholders to ensure timely execution of HR processes and employee transactions. Support HR audits and ensure proper documentation and record retention practices are maintained.
Job Overview Be responsible end to end for quality assurance and control processes from policies definition to executing, controlling and updating. Ensure company adheres to legal standards and in-house policies and provide guidance on quality matters. SOPs and policies: Format, revise, update internal business processes, policies and SOPs in collaboration with department heads Identify lacks, bottlenecks, hidden risks or non-conformity issues then recommend and implement required changes Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control Ensure alignment of company SOPs/policies with ISO certification (9001, 18788) and OHSAS 18001 and coordinate with ISO certifying company Filing documentation with relevant bodies Control and internal audits: Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies Monitor enforcement of standards and regulations and provide advice or training when necessary Define and execute site audits campaign to ensure compliance to company policies and SOPs Maintain accurate quality compliance records Training: Producing training materials in connection with ISO certification and internal quality policies and sharing best practice in coordination with department heads and HR department. Train company employees about quality, policies and SOPs and quality indicators Team Management: Recruit, train, mentor Quality Assurance & control executive to implement assigned tasks