Key Responsibilities Manage import licenses, permits, certificates and government approvals. Handle customs documentation and ensure accurate import clearance processes. Ensure compliance with customs laws, import regulations, duties and taxes. Coordinate with government authorities, customs brokers, shipping lines and logistics providers. Monitor shipment clearance, container release and container return deadlines. Control detention/demurrage costs and resolve container-related operational issues. Maintain accurate customs and shipment records and prepare regular reports. Support internal and external audits related to customs and import activities.
Overview The IT Infrastructure & Operations Lead is responsible for Hafary Myanmar's core IT infrastructure and daily operations, including Fortinet FortiGate firewall, LAN/WAN, switches, Wi-Fi, Internet, Windows Server, Hyper-V virtualization, NAS/backup, Microsoft 365 email administration, end-user support, IT procurement, vendor coordination, asset management and technical documentation. The role is expected to independently troubleshoot issues, maintain stable and secure services, and continuously improve IT governance. Key Responsibilities Network & Connectivity FortiGate Firewall & Security Server & Virtualization NAS, Storage & Backup Microsoft 365 & Email IT Operations & User Support Vendor, Procurement & Assets Documentation & Governance
Overview This role is responsible for monitoring the entire process and ensuring smooth coordination between all parties. Responsibility of managing SOC processing in ERP System, coordinating warehouse fulfillment, and handling delivery communication through operational channels such as Viber. To include decision-making, process ownership, KPI management, inventory visibility, delivery performance monitoring, and continuous improvement . Key Responsibilities Warehouse Coordination Coordinate with warehouse team on order fulfillment priorities. Monitor stock availability against incoming customer orders. Track backorders and ensure timely replenishment or customer communication. Review inventory movement and highlight potential stock shortage risks. Monitor of Communicate daily order requirements to Warehouse via system and internal communication channels. Monitor of Coordinate stock reservation and allocation for customer orders. Support urgent order arrangements and priority deliveries. Monitor backorders and communicate updates to Sales Admin Logistics & Delivery Coordination Plan and coordinate daily delivery schedules with warehouse and transport teams. Monitor delivery performance and ensure on-time execution. Coordinate urgent, partial, and special deliveries. Optimize delivery arrangements to maximize vehicle utilization and reduce transportation costs. Follow up on order dispatch, delivery completion, and proof-of-delivery (POD) collection. Investigate and resolve delivery issues including:Delays Short shipments Damaged products Incorrect deliveries Customer complaints Prepare daily delivery status updates for management. Customer Service & Internal Team Management Act as the key contact point for order and delivery inquiries. Provide timely order status updates to Sales Team and customers. Manage communication through Viber groups and corporate communication channels. Ensure customer commitments are communicated accurately to operations teams. Build positive working relationships with customers and internal stakeholders. Escalate critical issues promptly to management. Operations Control & Process Improvement Monitor compliance with SOPs for order processing and delivery execution. Identify process gaps, bottlenecks, and inefficiencies. Recommend improvement initiatives to reduce processing time and delivery lead time. Support system enhancement and process automation projects. Participate in implementation of digital workflow improvements between Sales, Warehouse, and Supply Chain teams. Develop and maintain operational process documentation. Performance Management Track and report operational KPIs regularly. Analyze root causes for missed KPIs and propose corrective actions. Prepare management reports including Daily Delivery Report Delivery Performance Report Customer Order Fulfillment Report
Overview To coordinate end-to-end sales order processing and logistics operations, ensuring accurate order fulfillment, timely delivery, effective communication between Sales, Warehouse, Transport, and Customers, and maintaining accurate transaction records in the system. Key Responsibilities Logistics Coordination Communicate daily order requirements to Warehouse via Accredo system and internal communication channels. Confirm product availability before delivery commitment. Coordinate stock reservation and allocation for customer orders. Support urgent order arrangements and priority deliveries. Monitor backorders and communicate updates to Sales Admin Release approved sales orders to Warehouse for picking, packing, and delivery arrangements. Coordinate delivery schedules with warehouse and transportation teams. Follow up on picking, packing, loading, and dispatch activities. Ensure delivery documents are completed and returned on time. Serve as the communication bridge between Sales, Warehouse, Logistics, and Customers. Update relevant Viber groups regarding order status, dispatch schedules, and delivery issues. Documentation & System Management Maintain accurate records of SOCs, delivery orders, invoices, and logistics documents. Ensure data accuracy in the system. Update order tracking logs and delivery status reports. Filing and document control in both digital and physical formats. Performance Management Daily order processing report Delivery performance report Pending order report Backorder report Customer service issue log