The role holder is responsible for supporting a cost effective, efficient and well-controlled process management framework and for introducing innovation into the processes and systems of Business to drive business results, enhance profitability and ensure the effective execution of Trade transactions. The role holder is also responsible for the development of proper documentation and collaborating with internal stakeholders to ensure adherence to required set terms and conditions required to expedite transaction operations. The role holder is also responsible for managing and overseeing export /import documentation, ensuring accurate transaction processing and compliance with regulatory and operational standards. Check and monitor all interbank transactions and decide the suitable interbank for each transaction. Support the development and frequent review of documentation for new and existing business process and drives the integration of new process with existing business processes. Designs and implements customer centric business processes in line with changing customer expectations and ensure their successful operationalization in all customer facing business systems. Handle the customers’ complaint about the outward remittance via telephone/ e-mail/ face-to-face to get customers’ satisfaction. Check and approve the accounting entries for payment transactions. Check and approve the payments in SWIFT System. Manage and review documents related to pre-and post-shipment payments. Resolving the customer’s complaints. Signing vouchers, debit advices and daily closing vouchers. Supervise and submission of report to management as required. Check and approve of daily, weekly and monthly payments report. Collect data of Trade outward transactions for all necessary reports (for other Business, CBM, Clients). Ensure daily checks and entries in the CBM Utilize, Electronic Reporting System for outward transactions. Authorize FIU Report for payment transaction daily. Report to CBM for related Trade Outward Transaction Issues.
Coordinate daily customer services operations relate with issues. Track the process of daily, monthly reports. Manage day-to day operations staff and software. Manage and motivate operations staffs to them perform. Coach and support new and existing staffs. Communicate with clients and evaluate their needs. Handle complaints walk-in, phone customer calls. Make sure staffs adhere to company’s policies and guidelines. Prepare daily trade report to SECM foreign participation. Negotiate with the legal officer to require customer issues (deceased case, KYC). Set up and update trading accounts with personal information. Monitoring KYC of clients and verify details. Respond to customer requests via telephone and email. Negotiate with IT team for software issue. Contact person of operations team with YSX, SECM and corporate clients. Report to YSX shareholder lists as per request from listing companies. Prepare for new listing company to share dematerialization process. Account opening process with trading team VIP clients individual and corporate onsite. Reconciliation with YSX and KBZSC daily trading amount. Monitoring daily trading on operations polices. UAT test with YSX and internal departments. Arrange office requirement and marketing materials. Prepare audit process to SECM yearly.
Office Assistant provides high-level administrative and operational support to the Advisor. The primary goal of this role is to ensure the Advisor’s daily operations run smoothly through efficient schedule management, professional documentation, and proactive office coordination. Execute all administrative functions, including computer-based typing of official letters and documentation as requested by the Advisor. Coordinate and arrange appointments, meetings, and the Advisor's daily calendar to ensure time efficiency, if needed. Systematically maintain both hard copy and soft copy filing systems for easy retrieval of sensitive documents. Monitor inward and outward letters daily, distribute them according to instructions, and manage outward correspondence. Maintain office supplies, compile inventory lists, and oversee equipment maintenance to ensure a seamless work environment. Handle the required transportation and accommodation arrangement for the Advisor's business trips. Prepare and submit regular work reports to the Advisor regarding administrative status and completed tasks.
Under general direction of Function Head of Legal and Compliance, the Senior Compliance Officer (Regulatory Reporting) will focus on the reporting responsibilities between the bank and regulators and other institutions to ensure that all the key personnel are properly briefed and that communication with regulators and official bodies is conducted in an effective and timely manner. Assist in preparation of Monthly Report to senior management and/or the BOD. Oversee the work of compliance officer in dissemination of regulatory and official correspondences throughout the Bank in dual language (Myanmar and English). Assist in ensuring that all official correspondences are tracked and responded to in a timely manner. Assist in drafting correspondences with regulators on behalf of the bank. Assist in helping in the identification of the gaps related with communication between regulator and the Bank Track/Follow-up on outstanding compliance regulations disseminated by regulatory authorities. Support Bank colleagues in the preparation of submission packs for the regulators Coordinate and enhance communication with the regulators to reduce the possibility of regulatory misunderstanding or inconsistent messaging As second priority, the Senior Compliance Officer (Regulatory Reporting) will be assigned to do translation which includes but not limited to contracts, policies, SOPs,forms and letters required by the Function from time to time
Provide end-to-end calendar and time management for senior leaders, including scheduling, coordinating, and prioritizing internal and external meetings. Assist in the preparation and execution of Department meetings and other events. Provide a wide variety of support to the team’s daily operations such as notetaking, devices and printers management, office stationery, requesting for user ID, Email and other access, shuttle bus arrangement for new joiners, and collection of uniforms for the existing team members and new joiners, handle the claim process for Department’s expenses including petty cash, advanced claim process for a certain matter and expense reports to finance. Assist travel arrangements including all logistics such as air, and ground transfers, accommodations, travel allowance, budget management, and expense reports to finance Assist in the preparation of data and reports. Manage general inquiries, including directing requests to appropriate team members, responding to certain team member inquiries, and ensuring timely responses to urgent issues Record the team’s attendance, leave records, and team members’ information such as ID number, phone number, address for internal use. Keep a record of office door key holders Record the devices numbers assigned to each employee along with their names.
The role holder is responsible for managing Relationships with a network of key clients, including banks, MFIs, NBFIs, Insurance Companies and Security Houses, supported by relevant teams in Treasury, Corporate Banking and Transaction Banking. Banks Acts as point of contact for establishing mutual banking facilities with other banking counterparties. Banking counterparties include offshore foreign banks, representative offices of foreign banks, onshore foreign banks, international development banks and local banks. Assists the Head of Institutional Banking with different projects. Performs ad hoc duties as directed by the head and the senior management. Develops and maintains FI-specific standard operating procedures (SOPs). Trains and mentors junior staff. Prepares and maintains monthly internal reports. Assist business planning towards the Institutional Banking’s targets and goals. Develops relationships matrix to share with Corporate Banking Department. Liaises and organizes client meetings and seminars. Non-Bank Financial Institutions (NBFIs) Act as point of contact for establishing and maintaining business relationship with NBFIs. Plan, organize, direct and control corporate banking activities and resources in order to meet corporate banking objectives, targeted at NBFIs (including MFIs, Finance Companies, Insurance Companies and Security Houses, etc.). Assess market conditions by industry; and define, recommend, and implement the banking strategy in order to gain and sustain the bank’s competitive edge and results. Originate, acquire and onboard new relationships and clients. Identify customer needs, initiate action and follow up in order to meet customer expectations. Direct focus on growing the business volumes, customer base and income. Partner with internal stakeholders such as Risk, Credit, Retail Banking, Treasury and other supporting units in order to accomplish the business goal. Review credit assessments and track ongoing monitoring control measures.
To perform a primary and single point of contact between users and related owner teams in an IT organization. 1st line IT support across all areas of the business units. Act as a single point of contact (SPOC) for IT Support and communicate with backend teams. Use a tracking solution for all incoming service request Automated ticket tracking, routing and email notifications Basic Incident Management and Problem Management Offers some limited integrations with other IT Service Management Processes Some areas/applications supported by specialty groups outside of the help desk Provide level 1, 2 support and pass incident ownership if escalation is needed Problem resolution and escalation procedures Managing the Knowledge Base Adhering to Service Level Agreements (SLAs) Requirements
Job Purpose We are looking for an experienced Contact Center Engineer to manage the enterprise level of contact center solution in house development projects as well as insourcing/outsourcing projects. Key Responsibilities Problem-solving – the ability to handle complex enquiries and also the everyday challenges involved. Provide technical support for all contact center systems and tools Accept customers' calls and respond to inquiries in a professional manner. Provide support to Team Members with application, service issues. Present professional, efficient and friendly customer service to all customers/agents. Solution administration, troubleshooting, upgrading and repairing equipment as required. Manage daily work schedule to ensure sufficient call center coverage. Assist in the development of technical material and training documents. Train customers and colleagues on equipment operation and maintenance as required. Onsite technical support a must to all Call Centre locations Support 24/7/365 data center environment by providing on-call support rotation Strong knowledge of various contact center products and components including but not limited to , SIP Server, Work space, knowledge of reading application logs, inbound routing, outbound campaigns, design call flows, Skills-based routing, integration, desktop toolbar integration and call recording & analytics Knowledge of Linux base environment MS Windows Operating Systems experience The ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced environment
The role holder is responsible for supporting the Head of International Corporate Banking in managing and expanding the international corporate portfolio, with a particular focus on Chinese corporates and investors operating in Myanmar. The role holder will lead relationship management, business development, credit oversight, and cross-border banking services for Chinese clients. The role holder is also responsible for strengthening the bank’s presence among Chinese corporates by building strategic partnerships, facilitating cross-border transactions, and providing comprehensive financial solutions, including corporate lending, trade finance, cash management, and foreign exchange services. Support the Head of Department in developing and implementing strategies to grow the international corporate portfolio, particularly Chinese corporate clients. Build and maintain strong relationships with Chinese corporates, investors, and business communities operating in Myanmar. Identify new business opportunities and onboard potential Chinese corporate clients. Promote banking products such as corporate loans, trade finance, working capital financing, cash management, and foreign exchange services. Coordinate with internal teams including Trade, Non Trade , Treasury, Payroll and Operations to ensure smooth execution of client transactions. Facilitate cross-border transactions including international payments. Ensure compliance with regulatory requirements, AML/KYC standards, and internal risk policies related to international clients. Support the Head of Department in managing and guiding Relationship Managers within the international corporate team. Develop business strategies to strengthen the bank’s position in servicing Chinese corporates and cross-border investments.