The role is responsible for supporting the development and production of digital learning media content through video editing, multimedia content preparation, filming support, and media coordination activities for learning and training programs. The role supports the delivery of engaging and high-quality learning media content aligned with organizational learning and branding standards.. Job Description Learning Media Production Edit learning videos, training recordings, and multimedia content for digital learning programs Support post-production activities including video formatting, audio adjustment, subtitle insertion, and media enhancement Prepare digital learning media content for classroom, virtual, and hybrid learning activities Media Content Management Organize and maintain learning media files and digital assets Support content uploading, formatting, and storage management Ensure learning media materials follow branding and quality standards Filming & Multimedia Support Support filming activities for training programs, learning events, interviews, and campaigns Assist in preparing cameras, lighting, audio, and multimedia equipment Support setup and coordination for media production activities Media Equipment & Inventory Support Support monitoring and tracking of media production equipment Assist in maintaining operational readiness of multimedia devices and equipment Other duties assigned by the line manager
Support the Stakeholder Management team in developing commercial banking ecosystems, managing strategic stakeholder relationships, identifying acquisition opportunities, and executing value chain banking initiatives. The role holder assists in onboarding ecosystem clients, managing external partnerships, facilitating cross-unit collaboration, and supporting sector-focused acquisition campaigns to drive growth across SME, Local Corporate, and International Corporate segments. ● Support the identification and acquisition of customers through Anchor Clients & supplier, distributor, dealer, and retailer networks. ● Assist in mapping and maintaining value chain information for Anchor Clients and key industry sectors. ● Conduct customer visits, business profiling, and ecosystem assessments to identify banking opportunities. ● Coordinate referrals between SME, Local Corporate, and International Corporate teams to maximize customer relationship value. ● Maintain and track referral pipelines and conversion status across business units. ● Assist in resolving customer ownership and referral coordination matters among business units. ● Build and maintain relationships with chambers of commerce, business associations, industry groups, embassies, development organizations, and strategic partners. ● Support the execution of sector-focused acquisition campaigns and business development initiatives. ● Organize networking events, business matching activities, seminars, and stakeholder engagement programs. ● Prepare ecosystem reports, stakeholder mapping, and business opportunity analysis. ● Collaborate with Product, Credit, Strategy, and Performance Management teams to support ecosystem growth initiatives. ● Ensure CRM records, referral logs, and customer information are updated accurately and timely. ● Promote the Bank products and services to ecosystem customers and strategic partners. ● Support management in achieving ecosystem acquisition and referral targets.
Job Purpose The role holder is generally responsible for managing a team of data engineers and accountable for the successful delivery of projects (data ingestion,monitoring,data warehouse,data governance ) with both internal systems and external data sources. As a core component of KBZ Bank Analytics centre of excellence (ACoE) team, this role, in technical stream, will be responsible for the design, development and delivery of data engineering solutions such as data lakes, data warehouses, data pipelines and orchestration of operational processes He/she will work closely with the Deputy Head. He/She will work with other members and other team leads across the whole Tech in order to deliver projects that meet user/business needs. Key Responsibilities 1. Data Engineering Strategy & Architecture Lead the design, development, and evolution of scalable, high-performance data engineering solutions across on-premise and cloud environments. Define data engineering architecture, technical standards, design principles, and best practices to ensure scalability, maintainability, reliability, and cost efficiency. Evaluate and recommend appropriate technologies, frameworks, and approaches to support the Bank’s data and analytics strategy. Ensure data engineering solutions are aligned with business priorities, enterprise architecture, security standards, and long-term technology direction. 2. Data Pipeline & Platform Engineering Own the end-to-end design, development, operation, and continuous improvement of data pipelines and data integration solutions across diverse data sources. Ensure reliable and timely data movement, transformation, integration, and availability to support analytics, reporting, data science, and business use cases. Establish engineering standards for pipeline development, deployment, version control, testing, scheduling, dependency management, and operational support. Proactively identify and address architectural or engineering risks that may impact scalability, reliability, or delivery. 3. Data Models, Data Lakes, Data Warehouses & Data Marts Lead the development and optimization of data models aligned with business and analytical requirements. Own the design and technical governance of data lakes, data warehouses, and purpose-built data marts across on-premise and cloud environments. Ensure data structures and analytical containers are designed to enable efficient querying, reporting, analytics, and strategic decision-making. Enable business and Power Users to become increasingly self-dependent in data extraction, scenario/hypothesis testing, and opportunity identification through well-designed and governed data platforms. 4. Performance, Scalability & Cost Optimization Establish proactive monitoring and optimization practices for data pipelines, databases, analytical platforms, and other data engineering components. Identify and resolve performance bottlenecks, capacity constraints, and scalability issues across the data platform. Drive query, pipeline, infrastructure, and resource optimization to achieve sustainable performance and cost efficiency. Define and monitor appropriate technical performance indicators and capacity requirements to support future growth. 5. Data Quality, Security & Governance Establish and enforce data engineering practices for data quality, validation, reconciliation, lineage, and reliability across critical data pipelines. Ensure data engineering solutions comply with information security, data privacy, regulatory, and internal governance requirements. Govern access controls for data platforms, analytical environments, reports, dashboards, and analytical workloads in accordance with security policies. Partner with relevant teams to identify and remediate data quality, security, and compliance risks. 6. Stakeholder Collaboration & Data Enablement Partner closely with Data Analytics, BI, Data Science, Power Users, Business Units, and other technology teams to understand data requirements and translate them into sustainable engineering solutions. Lead technical assessment of available data sources and identify appropriate internal or external data sources to support emerging business and analytical needs. Ensure clear ownership and collaboration between Data Engineering and Data Analytics, particularly across data availability, business logic, data quality, and production support. Act as the primary technical point of contact for complex data engineering matters and provide technical guidance to stakeholders. 7. Monitoring, Reliability & Production Support Establish and oversee daily monitoring of data pipelines, platform health, resource utilization, data flows, and critical data processing workloads. Ensure timely identification, prioritization, and resolution of critical data engineering incidents and recurring operational issues. Drive root-cause analysis, preventive actions, and continuous improvement to reduce recurring failures and operational risk. Ensure appropriate communication and escalation to relevant stakeholders for major incidents, service disruptions, and data availability issues. 8. Team Leadership & Capability Development Lead, mentor, and develop Data Engineering team members to build strong technical capability, ownership, and engineering discipline. Allocate work and priorities based on business needs, technical complexity, team capability, and delivery commitments. Establish clear objectives, performance expectations, and technical development plans for Data Engineers. Conduct technical reviews and provide guidance on solution design, coding standards, engineering practices, and problem solving. Build succession capability and ensure critical technical knowledge is documented and shared across the team. 9. Technical Governance, Documentation & Continuous Improvement Establish and maintain technical documentation covering data architecture, data flows, pipelines, dependencies, operational procedures, and recovery processes. Drive continuous improvement in engineering practices, automation, observability, deployment processes, and operational efficiency. Identify opportunities to simplify the data landscape, reduce technical debt, improve reusability, and strengthen platform reliability. Ensure Data Engineering practices evolve in line with the Bank’s technology and data strategy
The role holder is responsible for effectively managing business development and sales operations for SME Banking and Business Alliance by developing the sales strategy and identifying, originating and pursuing new business opportunities to enable achievement of customer acquisition, market share, revenue and profit margins. The role holder is also responsible for developing and maintaining healthy relationships with a network of key clients, championing and driving the implementation of sales and customer care initiatives to ensure the delivery of exceptional client service. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer on-boarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nationwide financial inclusion. Being responsible for managing a decent portfolio size [up to 100 Loan/Deposit Accounts] of with the assigned group of the clients of the bank as well as expanding new client base. Knowing customers’ needs, wants and expectations in a timely manner. Providing a complete and comprehensive banking solutions (Deposit Product, Structured Credit Solutions, Trade Financing etc.) by understanding the client’s nature and cash flow condition of the business, and level of risk. Maintaining an effective calling program to approach existing customers, new prospects, and referral sources. Cooperating with respective BU/Function to promote new products services to cater to the clients’ financing and banking needs. Providing advisory service for customers to be a successful business, linking them to other business, helping customers to meet with the bank’s credit policy in their financing needs for business expansion. Maintaining customer loyalty and promoting brand-identity by providing excellent customer service via regular updates and reviews on bank’s range of financial products as well as customers’ financial needs. Keeping abreast with Respective Product Owners to get updated product information and to inform the client accordingly. Implementing to meet the assigned targets to carry out the periodic instructions, memo, disciplines and responsibilities set by Management. Cooperating with credit officers to renew the clients’ existing credit and to ensure that the data within these extensions of credit are accurate and all credit risks are properly addressed. Furnishing the Credit Officers with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.) Ensures appropriate obligor / facility risk ratings in line with the risk ratings Policy of the Bank. Monitoring Past-Dues Delinquent Loan Report and take any required action, after consulting with Line Manager of SMEBB. Providing recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner. Taking an action on any other ad-hoc assigned tasks. Perform Ad-hoc duties assigned by Dy.Head/ BU Head.
The role holder is responsible for the Devices team daily task in-house received computer repair and maintenance. Roll out service on site support for devices general issue. Report to Operation Lead Deputy Head via In-charge. Computer Repair (Desktop, Laptop) Other Devices Hardware setup, installation and troubleshooting (Video conferencing, Mobile devices, Projector) etc. Operating System OS installation, other software installation Computer remote support and User request phone call error solving Roll out service on-site support (able to travel) Network cabling, termination, IP configuration, Connection testing Network sharing (Files, FTP, Printer) Domain AD user support knowledge Must have experiences for office end users support knowledges Able to work collaboratively with team members Good personalities and language skill
Card Product Specialist will be an integral part of the team responsible for analysing prepaid/ debit card products' performance, facilitating internal communication, managing customer complaints, and ensuring exceptional customer service. This role will be responsible for executing analytical tasks, supporting communication initiatives, resolving customer issues, and maintaining positive relationships with internal and external stakeholders. Main Support & Branch Communication Support the Product Manager in daily tasks and project activities. Collect and organize data on card product performance (transactions, customer feedback, market trends). Research market trends, competitor products, and relevant regulations. Coordinate and communicate with branches to share updates, product information, and best practices. Support branches by answering questions and providing guidance on card products. Help organize meetings, training sessions, and workshops to improve communication with branches. Ensure important information is delivered clearly and on time to all branches. Stakeholders Communication Work with external and internal teams (IT, Customer Service, Card Operation MarComms) to resolve issues and on projects Process & Team Support Maintain clear documentation of processes and procedures. Identify areas for improvement and suggest better ways of working. Provide administrative support as needed, including scheduling meetings, managing calendars, and coordinating logistics for events.
The role holder is responsible for overseeing the integration, testing, and maintenance of card payment systems while ensuring seamless and secure card payment processing. They will collaborate with internal teams, merchants, and vendors to drive the development and success of card payment solutions, focusing on both technical integration and business performance. Develop and maintain integrations with various payment systems (e.g., Visa, MasterCard, MPU,QRPay) to meet merchant and business needs. Work closely with merchants to understand their card payment processing Integration needs and provide solutions for merchants integrating our payment gateway with their E-commerce websites and apps. Implement, test, and maintain the Merchant Management System and Merchant Portal. Work closely with the development team to ensure features are delivered on time and meet quality standards, and address technical issues in new releases. Serve as the primary liaison between internal teams (Card IT, card operations, and Sale/ME team) and external vendors, ensuring smooth coordination and feedback on card payment solutions. Prepare user guides and provide training to internal teams on new technical releases and updates in card payment processes. Define product requirements based on industry trends, customer feedback, and business performance data. Monitor the card payment business performance and make data-driven decisions to improve product success. Review and manage business contracts and financial agreements between vendors, suppliers, and internal teams.
NayPyiTaw
လွန်ခဲ့သော 2ရက်
The role is responsible to ensure all Super Agent/Merchant verification processes are followed in sync with KBZPay compliance. The role involves monitors SAM processes by conducting regular audits & system checks reviewing analysts’ work, identifying errors, providing feedback, and supporting continuous improvement. Conduct QA reviews of SAM alerts and investigations. Audit report to management on SAM process compliance and maintain Quality score. Liaison with SAM team for NPS improvement over SAM documentation process. Ensure adequate coverage of analysts and alert types. Track QA review volumes and coverage Identify and classify errors (Critical, Major, Minor). Prioritise high, medium low risk operational risk aspects and work on mitigation SAM process. Monitor fraud and raise alarm if unethical practice is observed among the team. Cover 100% staff every month with Quality score and share reports regularly. Highlight process failure reasons and plans to eliminate process gaps and recommend process improvements Assist in updating SOPs, QA frameworks, support system and workflow enhancements. Flexible to work in shift assignments if required. Help promote and maintain a positive company image.
NayPyiTaw
လွန်ခဲ့သော 2ရက်
Job Purpose:The Senior KYC Verification Specialist is a member of the Customer Onboarding Management Team responsible for overseeing operations, managing team performance, approving and rejecting applications, monitoring and replying to urgent email requests, ensuring daily target reach of officers, and preparing daily verification reports. Oversee the verification team to ensure adherence to verification processes and standards. Assign tasks and manage workload distribution among team members. Monitor, guide, and drive team performance and daily activities to achieve set goals. Review and verify applications and documentation for accuracy and compliance. Monitor and respond to urgent email requests from the other teams. Maintain clear and effective communication with internal and external stakeholders. Ensure all verification processes comply with internal policies and regulatory requirements. Implement quality control measures to maintain high standards of verification. Identify and address any discrepancies or issues in the verification process. Train new team members on verification processes and procedures. Provide ongoing training and support to ensure continuous improvement. Conduct performance evaluations and provide feedback to team members. Generate regular reports on verification activities and performance metrics. Analyse data to identify trends, issues, and areas for improvement. Provide insights and recommendations to management based on analysis. Resolve escalated issues and ensure a positive merchant experience. Raise an alarm if there are any common problems faced due to recent changes in the product flow that impact customers. Demonstrate multitasking and time-management skills, with the ability to prioritize tasks. Ensure all necessary checks and verifications are completed in a timely manner. Adhere to HR guidelines, the code of conduct, and other operational policies.