1. Underwriting Strategy & Department Leadership Develop and execute the corporate underwriting strategy aligned with the Company's profitability and growth objectives. Establish department goals, key performance indicators (KPIs), risk appetites, and rigorous performance monitoring mechanisms. Lead and oversee all underwriting operations, ensuring absolute consistency, technical excellence, and process efficiency. Drive a high-performance culture emphasizing risk accountability, operational agility, and technical precision. Provide strategic leadership and guidance to Senior Underwriting Managers, technical specialists, and underwriters across all lines. 2. Portfolio & Risk Operations Management Oversee the end-to-end risk assessment and underwriting lifecycle across Fire, Commercial Lines, Motor, and Non-Motor insurance portfolios. Formulate, update, and enforce robust underwriting guidelines, standard operating procedures (SOPs), and strict rating structures. Review, evaluate, and approve high-value, complex, or non-standard risks falling within delegated personal authority limits. Ensure operational compliance and underwriting consistency between the Head Office and all branch networks. Optimize workload distribution and resource allocation to ensure quick turnaround times without compromising risk quality. 3. Financial Stewardship & Profitability Optimization Manage the comprehensive underwriting portfolio to achieve sustainable loss ratios and maximize net technical margins. Monitor portfolio performance, market risk trends, accumulation limits, and exposure concentrations closely. Prepare, justify, and manage the overall departmental operational and capital budgets. Collaborate intimately with Actuarial, Finance, and Claims teams to refine pricing models, evaluate product performance, and manage reserves. 4. Reinsurance Strategy & Governance Collaborate with the Reinsurance team to structure, negotiate, and secure optimum treaty and facultative reinsurance arrangements. Monitor treaty capacities, exclusions, and retention strategies to protect the company's balance sheet from catastrophic or volatile losses. Ensure all risks exceeding internal retention boundaries are perfectly backed by authorized reinsurance placement before binding. 5. Governance, Compliance & Risk Control Ensure absolute compliance with the Insurance Business Regulatory Board (IBRB) regulations, corporate governance, and legal requirements. Strengthen internal control frameworks across all underwriting processing channels to minimize risk leakage. Support internal audits, external regulatory reviews, and reinsurance audits, proactively implementing swift corrective actions. 6. Digital Transformation & Process Innovation Champion digital underwriting initiatives, automated workflow systems, and direct straight-through processing (STP) solutions. Utilize data analytics and predictive underwriting models to identify emerging risk trends and niche market opportunities. Drive continuous process improvement and Lean methodologies to scale operations and lower expense ratios. 7. People Leadership & Technical Talent Development Lead, mentor, and structurally develop Underwriting Managers, technical experts, and regional underwriters. Establish a clear technical training curriculum to continuously elevate risk assessment capabilities across the company. Build resilient succession pipelines for critical underwriting functions and direct regular, robust performance assessments. Foster an inclusive environment of continuous learning, professional accountability, and knowledge sharing. 8. Stakeholder & Market Management Build productive strategic partnerships with Sales, Claims, Brokers, Agents, Corporate Clients, and Reinsurers. Represent the Underwriting Department in Executive Management, Risk Committee, and critical market-facing discussions. Collaborate closely with Product Development and Marketing teams to bring innovative, safely underwritten solutions to market. 9. Reporting & Strategic Business Insights Prepare and present comprehensive monthly and quarterly portfolio performance reports for Executive Management. Monitor and present accurate analytics regarding risk mix, hit ratios, renewal retention rates, and pipeline health. Deliver data-backed recommendations on market shifts, tariff adjustments, and strategic business positioning.
Develop, implement, and continuously improve the company's performance management framework and processes. Lead KPI setting, goal alignment, and performance review cycles across all departments. Ensure consistency and effectiveness in performance evaluation practices. Monitor performance trends and provide data-driven recommendations to management. Partner with business leaders to establish measurable objectives and performance indicators. Support managers in performance coaching, performance improvement plans, and talent development initiatives. Analyze performance-related data and prepare reports, dashboards, and presentations. Drive employee performance culture and promote continuous feedback practices.
Job Summary Regional Manager - Branches (Lower Myanmar) at KBZMS, based in Yangon, will lead branch performance, strengthen sales growth, and support business development across the region. This role focuses on team leadership, customer expansion, and operational excellence. Key Responsibilities ● Oversee branch operations and sales performance across the Upper Myanmar region. ● Drive business growth through effective planning, coaching, and market development. ● Monitor branch KPIs, ensure target achievement, and report performance trends. ● Build strong relationships with customers, partners, and internal stakeholders. ● Support branch teams with training, motivation, and performance management. ● Ensure compliance with company policies, procedures, and regulatory requirements. ● Identify opportunities to improve service quality, efficiency, and customer retention.
Job Summary Lead branch performance across Upper Myanmar for KBZMS, driving sales growth, service quality, and operational excellence. Manage branch teams, strengthen partner relationships, and ensure targets, compliance, and customer experience are consistently achieved. Key Responsibilities ● Oversee branch operations and sales performance across the Upper Myanmar region. ● Drive business growth through effective planning, coaching, and market development. ● Monitor branch KPIs, ensure target achievement, and report performance trends. ● Build strong relationships with customers, partners, and internal stakeholders. ● Support branch teams with training, motivation, and performance management. ● Ensure compliance with company policies, procedures, and regulatory requirements. ● Identify opportunities to improve service quality, efficiency, and customer retention.
Build and maintain strong, long-term relationships with corporate clients and key decision-makers. Ensure timely follow-up for policy renewals, premium collection, endorsements, and other client requirements. Coordinate with Underwriting, Survey, Claims, Finance, Policy Administration, and other relevant departments to ensure smooth policy processing. Prepare regular sales activity, pipeline, target achievement, and business performance reports. Ensure all sales activities comply with company policies, underwriting guidelines, internal controls, and applicable insurance regulations. Arrange client meetings, presentations, site visits, and business discussions to understand customers' insurance requirements.
Key Responsibilities Strategic HR Leadership & Organization Planning Develop and execute an overarching HR roadmap that directly supports corporate business objectives and organizational transformations. Oversee the management HR team members across Operations, HRBP and Talent Acquisition, and Talent Management & Development wings. Direct manpower optimization strategies, headcount planning, and job description (JD) ownership protocols across all company units. HR Operations, Compensation & Benefits Management Provide leadership over end-to-end Talent Acquisition, onboarding frameworks, and modern employer branding strategies. Supervise accurate payroll administration, taxation, Social Security Board (SSB) protocols, employment contracts (EC), and comprehensive employee benefits program events. Ensure the precise maintenance of the comprehensive employees database, personnel files, and the ongoing enhancement of HRIS systems. Talent Management, Development & HR Projects (including PMS & KPI Management) Drive corporate training frameworks, ensuring compliance in onboarding pipelines alongside specialized insurance curricula (FIT, BIPT) and soft skills tracks. Spearhead modern performance management frameworks by deploying Key Performance Indicators (KPIs) and establishing clear evaluation mechanisms through digital tools. Lead the strategic rollout, implementation, and long-term management of the digital PMS software across the organization to host corporate, departmental, and individual KPIs. Conduct continuous data audits within the system to ensure performance ratings, self-assessments, and line manager evaluations are processed accurately and on time. Champion impactful HR projects, including organizational digitalization initiatives, LinkedIn Learning rollouts, succession planning, and Talent Management Programs (TEP, Talent Factory, JR). Oversee the design, evaluation, and structural governance of the Team Challenge - Quarterly Bonus framework to drive high performance across business units. HR Business Partnering & Employee Relations Guide the HRBP team in acting as strategic consultants to business units for smooth policy implementation and team optimization. Oversee comprehensive employee engagement events, activities, conflict resolution frameworks, and formal case handlings. Manage structurally aligned salary review processes alongside fair, dignified off-boarding ownership systems. Compliance, Governance & Audit Readiness Enforce absolute compliance with national labor laws, internal company policies, and statutory regulations. Manage critical IBRB compliance mandates and ensure departmental audit readiness for all internal and external reviews. Forecast, build, and strictly monitor the corporate HR operational and training budgets.
1. Soft Skills Curriculum Design & Blueprinting Design a standardized, plug-and-play Soft Skills Curriculum, creating high-impact modules addressing communication, teamwork, and branch leadership. Partner with the Senior TM&D Manager to analyze skill gaps among Technical Leaders and Individual Contributors to build the foundational top 3 soft skill blueprints. Support the setup of training-related KPI frameworks (such as “Soft Skills Training” or “Training Completion”) to be integrated into Team Leads’ or Branch In-Charges’ (BICs) performance metrics. 2. “Train-the-Trainer” (TTT) & Regional Hub Deployment Establish, lead, and facilitate the “Train-the-Trainer” (TTT) Program to certify regional branch managers, BICs, or regional representatives as qualified Branch Champions. Coordinate the launch of regional hubs by grouping nationwide branches into core territories (e.g., Upper, Middle, and Lower Myanmar) to scale training efficiently. Continuously monitor and audit the quality of local training rollouts executed by certified Branch Champions across all branch locations. 3. Training Delivery & Nationwide Execution Personally facilitate and deliver high-impact virtual training sessions and lead localized, physical training roadshows for critical branches and regional hubs. Formulate and execute the Yearly Soft Skill Training Plan acting as the primary internal trainer, systematically mapping delivery against company requirements, identified skill gaps, and career paths. Serve as the dedicated lead trainer for the corporate rollout of any HR New Policy implementations, ensuring consistent transfer of knowledge across all nationwide office locations. 4. 70-20-10 Learning Framework Management Operationalize the 70-20-10 Soft Skills Learning Framework by managing the delivery channels: 10% (Social Learning): Coordinate self-learning tracks from the Talent Development Library and lead peer discussions with Branch Champions. 20% (e-Learning): Partner on hosting short, bite-sized digital learning modules on the corporate Learning Management System (LMS). 70% (On-Site Learning): Provide continuous virtual and physical workplace reinforcement and coaching through certified Branch Champions
Managing and supporting 3 to 5 bank branches, depending on the geographic area. Working closely with the sales team and reporting directly to the Business Sales Manager (BSM). Building strong relationships with bank partners and their customers. Actively identifying and developing new business opportunities beyond branch referrals. Achieve assigned sales targets and business KPIs Conduct regular follow-ups with clients for renewals and cross-selling opportunities
Job Summary KBZMS is seeking a friendly, detail-oriented Call Center Associate to support customers with banking and insurance inquiries. Based in Pabedan, Yangon, you will deliver timely, professional service while handling calls and resolving concerns with care. Key Responsibilities Answer inbound calls and assist customers with product, account, and service inquiries promptly. Provide accurate information, resolve basic issues, and escalate complex cases to the right team. Maintain a professional tone, active listening, and excellent customer service on every call. Record call details, update customer information, and follow company procedures and service standards. Support service quality goals by meeting response time, accuracy, and customer satisfaction targets.