1. Role Overview & Core Focus The Subject Teacher is the frontline driver of academic excellence, responsible for delivering high-quality, engaging, and rigorous lessons within their specific discipline. They translate curriculum frameworks into impactful daily instruction, manage Tier-1 classroom behavior, and serve as the foundational professional in both the academic and operational ecosystems of the school. 2. Accountability & Chain of Communication • Pastoral Reporting: Class Teacher (Form Tutor) -> Phase Pastoral Leader -> Head of Pastoral Care • Academic Reporting: Head of Subject Department (HoSD) and Academic Coordinator • Professional & Operational Escalation: Head of Department (HoD) / Head of School (HoS) 3. Key Responsibilities (Action & Ownership) Teaching, Learning & Pedagogy Deliver high-quality, differentiated lessons that align with the school's vision, overarching curriculum frameworks, and the Department's Assessment Schedules and Schemes of Work (SOW). Embrace a collaborative approach to planning, actively participating in joint planning sessions with peers and the HoSD. Maintain a stimulating, organized, and learning-focused classroom environment utilizing dynamic educational displays and resources. Ensure homework is assigned effectively, purposefully, and aligned with school policy to consolidate student learning. Classroom Management & Pastoral Care (Tier-1) Establish and maintain high expectations for student behavior, acting as the primary owner of Tier-1 classroom management. Identify and accurately escalate higher-level behavioral, social, or emotional concerns to the Class Teacher and Phase Pastoral Leader. Assessment, Data & Feedback Implement regular formative and summative assessments according to the schedules designed by the HoSD and Academic Coordinators. Record accurate, timely assessment data and provide constructive feedback to students to drive improvement. Actively participate in departmental assessment moderation and data tracking meetings. Professional Duties, Operations & Compliance Prepare and submit ‘Cover Lesson Plans' to the Campus Operations & Program Coordinator to ensure seamless substitution and cover during planned or unexpected absences. Fulfill assigned operational duties diligently, including, but not limited to, break/lunch duties, hall monitoring, and exam invigilation as scheduled by the Operations Coordinator and Exam Officer. Plan, lead, or support high-quality educational field trips and Extra-Curricular Activities (ECAs) in coordination with Operations. Submit resource, printing, and lab apparatus requests proactively to the Operations Coordinator within defined timelines. Continuous Professional Development (CPD) Embrace formal learning observations, informal drop-ins, and implement actionable feedback from the HoSD, Academic Coordinators, and Academic Director. Engage actively in peer observation cycles to share best practices and foster a collaborative pedagogical culture across the school. Attend all mandated training sessions, faculty meetings, and parent-teacher conferences. Engage in Continuous Professional Development (CPD) opportunities to improve teaching practice and subject curriculum expertise. 4. Cross-Functional Coordination Requirements Coordination with Class Teacher & Pastoral Leader: Maintain seamless communication regarding student well-being, peer dynamics, and academic progress, ensuring the Class Teacher has a holistic view of the student. Coordination with Campus Operations: Strictly adhere to logistical deadlines for printing, facility use, and duty rosters. Provide reliable lesson plans for cover to protect the campus routine. Coordination with HoSD & Academic Coordinator: Align daily teaching with strategic curriculum goals and actively adapt to data-driven pedagogical directives.
Principal Responsibilities Lead and manage the Student Services team to deliver excellent customer service and a positive student experience. Provide professional support to students and parents, ensuring inquiries, requests, and complaints are resolved promptly and effectively. Build strong relationships with students, parents, academic teams, and other departments to enhance student satisfaction. Oversee student records, databases, and reporting while ensuring data accuracy and confidentiality. Plan and coordinate student-related events, orientations, workshops, and graduation activities. Ensure compliance with school policies, procedures, and student service standards. Handle complex student and parent issues, resolve conflicts, and escalate critical cases when necessary. Collaborate with Admissions, Academic, Finance, ICT, HR, Marketing, and Operations to support smooth student services. Manage Student ID Card processes and oversee support for Microsoft Teams, Student Portal, and other student systems. Monitor daily operations, develop SOPs, and implement service improvement initiatives. Lead, coach, and develop Student Services staff through performance management, training, and regular team meetings. Prepare operational reports, monitor KPIs, and recommend improvements to enhance service quality and customer satisfaction.
Position Overview The Admissions and Operations Manager plays an important role in helping the school grow and run smoothly every day. This position is divided into two main areas: welcoming new families and managing daily campus operations. In admissions, you will guide prospective parents from their initial inquiry to student enrollment. You will give school tours, answer questions politely, update student database records, and share our school's vision with the local community. In operations, you will lead the support staff team, including security guards and janitorial staff. You will ensure the campus stays safe, clean, and well-organized. Additionally, you will handle basic financial tasks, such as creating invoices and following up on late payments. To succeed in this role, you must be a flexible and friendly leader. You should be able to solve unexpected problems calmly and manage competing daily tasks effectively. Key Responsibilities 1. Admissions & Brand Ambassadorship Lead Conversion & Recruitment: Manage the prospective family lifecycle from initial inquiry to final enrollment, developing proactive follow-up strategies to optimize conversion rates. Parent Engagement & Communications: Serve as the primary point of contact for admissions, conducting prospective family tours, leading information sessions, and responding to inquiries with high professionalism and warmth. Database & CRM Management: Maintain precise and timely entries in the CRM and student record systems to ensure data integrity, facilitate follow-ups, and generate accurate enrollment reports. Brand Representation: Actively promote the school’s unique value proposition, educational ethos, and key achievements across all community touchpoints and outreach events. 2. Operational & Facility Oversight Staff Supervision: Schedule, train, and manage front-desk administrative personnel, janitorial staff, and support teams to foster a productive and service-oriented working environment. Campus Security Oversight: Enforce safety and security protocols across campus, ensuring security personnel remain vigilant and the environment remains safe for students, staff, and visitors. Cleanliness & Hygiene Standards: Supervise campus cleaning and maintenance teams to maintain exceptional standards of cleanliness, hygiene, and physical presentation. Inventory & Asset Management: Track, manage, and audit school assets, stationery, and operational supplies to prevent loss, control costs, and eliminate wastage. 3. Financial & Administrative Management Invoicing & Tuition Processing: Oversee the efficient issuance of admissions invoices, fee schedules, and enrollment statements. Payment Administration: Maintain systematic follow-up processes for outstanding tuition payments and fee balances to ensure healthy operational cash flow. Core Competencies Crisis Leadership & Problem-Solving: Ability to remain calm, composed, and decisive when navigating logistical emergencies or resolving sensitive parent concerns. Time & Priority Management: Strong organizational skills to effectively balance time-sensitive admissions enrollment peaks alongside daily facility operations. Communication & Interpersonal Skills: Exceptional written and verbal communication skills, with an empathetic approach to family relations and team management.