Deliver exceptional customer service and brand experience Achieve individual and store sales performance targets Provide professional product recommendations and styling support Maintain visual merchandising and store presentation standards Process sales transactions accurately through POS systems Support inventory management and stock replenishment Ensure compliance with company policies and operational procedures Collaborate effectively with team members to support daily operations
Supervise and coordinate the daily operations of the shop. Lead, train, motivate, and monitor the performance of shop staff. Ensure excellent customer service and resolve customer complaints professionally. Support the achievement of sales targets and business objectives. Monitor staff attendance, punctuality, and work performance. Maintain the cleanliness, organization, and professional appearance of the shop. Monitor inventory levels and conduct regular stock counts. Ensure proper handling, storage, and display of products. Prepare daily, weekly, and monthly sales and operational reports. Ensure compliance with company policies, Standard Operating Procedures (SOPs), and workplace regulations. Handle cash, documents, and company assets responsibly (if assigned). Identify operational issues and recommend improvements. Perform any other duties assigned by Management.