Lead client onboarding and ensure a smooth transition from project delivery to ongoing customer management. Build and maintain strong relationships with clients through regular communication and account management. Monitor customer usage, project performance, and overall account health. Analyze renewable energy performance data and identify opportunities for improvement. Support clients in resolving technical, operational, and service-related issues by coordinating with internal teams. Drive customer adoption and engagement with energy management systems and related services. Manage customer renewals, retention, upselling, and growth opportunities. Gather customer feedback and communicate insights to Sales, Engineering, Project, and T&S teams. Prepare and present performance updates and recommendations to clients. Identify potential risks and proactively develop solutions to maintain customer satisfaction.
Lead the Project Sales team to achieve monthly, quarterly, and annual sales targets. Develop and execute project sales strategies to expand the company's presence in the solar and renewable energy market. Identify, develop, and maintain strong relationships with key clients, consultants, contractors, developers, government organizations, and business partners. Drive new business opportunities by identifying potential projects and managing the sales pipeline from prospecting to project award. Lead customer meetings, technical discussions, site visits, and solution presentations to understand client requirements and propose suitable solar and energy solutions. Review and approve quotations, commercial proposals, tender submissions, and contracts while ensuring competitiveness and profitability. Lead tender participation, commercial negotiations, and contract finalization with clients. Collaborate closely with Engineering, Procurement, Project Management, and Finance teams to ensure smooth project execution and successful handover. Monitor sales performance, project pipeline, market trends, competitor activities, and customer feedback to identify growth opportunities. Prepare sales forecasts, pipeline reports, revenue projections, and management reports. Coach, mentor, and develop Project Sales Executives to improve performance and technical sales capability. Ensure high customer satisfaction through effective relationship management and after-sales support. Represent the company at industry events, exhibitions, networking activities, and business meetings. Ensure compliance with company policies, commercial requirements, and ethical business practices. Perform other duties assigned by the Sales Manager or Management.