Lead client onboarding and ensure a smooth transition from project delivery to ongoing customer management. Build and maintain strong relationships with clients through regular communication and account management. Monitor customer usage, project performance, and overall account health. Analyze renewable energy performance data and identify opportunities for improvement. Support clients in resolving technical, operational, and service-related issues by coordinating with internal teams. Drive customer adoption and engagement with energy management systems and related services. Manage customer renewals, retention, upselling, and growth opportunities. Gather customer feedback and communicate insights to Sales, Engineering, Project, and T&S teams. Prepare and present performance updates and recommendations to clients. Identify potential risks and proactively develop solutions to maintain customer satisfaction.