Key responsibilities

Process Analysis & Documentation

• Conduct comprehensive analysis of existing business processes across various departments (sales, marketing, customer service, etc.).
• Develop detailed process maps, flowcharts, and documentation to visualize and understand current workflows.
• Identify process inefficiencies, bottlenecks, and opportunities for optimization.
• Gather and meticulously document business requirements from stakeholders.

ERP Implementation & Optimization

• Translate documented business processes into functional specifications for ERP system configuration and launch
• Collaborate with implementation teams to ensure accurate and efficient system setup and integration
• Configure and customize ERP modules to align with business requirements
• Develop and execute test plans to validate system functionality and data integrity
• Provide end-user support and training on ERP system utilization

Data Analysis & Reporting

• Analyze data to identify trends, patterns, and insights that support business decisions
• Develop and generate reports and dashboards to track key performance indicators (KPIs) and monitor process effectiveness
• Use data analysis to identify areas for process improvement and optimize ERP performance.
• Work with stakeholders to define and refine data requirements

Stakeholder collaboration

• Act as a liaison between business stakeholders and technical teams
• Conduct workshops and meetings to gather requirements, provide updates, and facilitate discussions
• Communicate effectively with all levels of the organization
• Facilitate change management activities related to ERP implementation and process improvements

Continuous Improvement

• Monitor and analyze ERP performance and process efficiency to identify areas for ongoing enhancement
• Recommend and implement process improvements to enhance efficiency, effectiveness, and customer satisfaction
• Stay up to date on ERP best practices and industry trends
• Create and maintain comprehensive documentation of ERP system processes and configurations

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Proven experience as a Business Process Analyst, with a focus on ERP or CRM systems
• Strong understanding of business process modeling and documentation techniques
• Experience with ERP systems and related technologies
• Excellent analytical and problem-solving skills
• Strong data analysis and reporting skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Proficiency in using process mapping tools (e.g., Visio, Lucidchart)
• Experience in creating reports and dashboards